My Videos (105) Atlassian Videos (21) Community Videos (453)

My Videos

Welcome to Jimi Wikman Official, your go-to video section for mastering Atlassian tools and transforming the way you work. This content features hands-on tutorials, expert insights, and real-world use cases covering Jira Software, Jira Service Management, Confluence, Opsgenie, and Jira Product Discovery. Whether you're configuring Jira projects, exploring Confluence macros, or automating workflows, you'll find practical guidance and strategic advice to boost your productivity and collaboration. I also share personal reflections and coding experiments, offering a unique blend of technical depth and human perspective. Ideal for Atlassian administrators, agile practitioners, ITSM professionals, and anyone passionate about improving team performance and digital workflows. Subscribe to stay ahead with the latest tips, tools, and techniques for smarter work.

By 💫 Jimi Wikman · October 30, 2025Oct 30

The Customer Service Management app from Atlassian is now part of the Service Collection, and in this video, I share my first impressions and honest review. I’ll walk you through what this app is, how it works, and how it compares to Jira Service Management. Is it worth adding to your toolkit? Should you get it today? Watch to find out!
✅ What you’ll learn in this video:
What is Atlassian Customer Service Management?
Key features and functionality overview
How it stacks up against Jira Service Management
My honest opinion and recommendations
💬 Want to discuss Customer Service Management or get expert help? Join the community forum:
👉 https://jimiwikman.se/forums/forum/155-customer-service-management/

Customer Service Management, Review,

By 💫 Jimi Wikman · October 3, 2025Oct 3

In this video, I will show you three automations that will allow you to: - Create new Assets from a Work Item when they are approved - Create a Work Item when a new Asset is created - Update Work item fields when the connected Asset have data updated
In addition to this, I also talk about the three options to capture create, update and delete events for assets in the Jira automation Object trigger.
...and more :)
#atlassian #assets #automation #jira #atlassiancreator

Assets, Automation,

By 💫 Jimi Wikman · October 2, 2025Oct 2

The Atlassian Strategy Collection was announced in 2025, and it is a collection that consists of the Atlassian product apps Align, Focus and Talent.
But what are those mysterious apps?!
Align has long been a standing joke in the Atlassian community because it was impossible to get your hands on to test and explore. Talent and Focus have been showcased very briefly, and it has been unclear what exactly they can do.
In this video, I go over my confusion and my observation so far of the Atlassian Strategy collection. This is a two part series where this video is about my understanding and confusion before Atlassian Team 25 in Barcelona. The second will be about how my understanding have changed from the event and what my thoughts are on the future of the collection itself.
#atlassian #strategycollection #team25 #align #focus #talent #atlassiancreator

Focus, Jira Align, Talent,

By 💫 Jimi Wikman · September 6, 2025Sep 6

In Jira we have all been using Jira projects as the container for our work, but now, finally, that is changing. Jira Projects are being renamed to Jira Spaces!!
This was announced today in the Atlassian community, and I could not be more happy about this finally being publicly announced!
This change is for Jira, Jira Service Management and Jira Product Discovery.
#jira #jiraservicemanagement #jiraproductdiscovery #atlassian #atlassianchampion #namechange
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Atlassian Community Post:
https://community.atlassian.com/forums/Jira-articles/Evolving-Jira-terminology-Projects-will-soon-be-Spaces/ba-p/3034977
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My Website:
https://jimiwikman.se/
My LinkedIn Profile:
https://www.linkedin.com/in/jimiwikman/
Atlassian Administrator Group:
https://www.linkedin.com/groups/10151001/

Jira, Jira Product Discovery, Jira Service Management,

By 💫 Jimi Wikman · July 10, 2025Jul 10

My book about the challenges of being an Atlassian Administrator is still in progress, but it has been a bit delayed due to recent events.
In this video I explain what has happened and go through what I have in the book and some sneak peeks of the content.
#atlassian #AtlassianChampion #atlassiancreator #book #jimiwikman

Advanced Atlassian Administration Book,

By 💫 Jimi Wikman · June 17, 2025Jun 17

A new feature has landed where you can take the Views feature in Jira Service Management to the next level.
For a while you have been able to add the Views feature which give you the ability to add a Board view and a Calendar view for your Jira Service Management project.
Now you can take that to the next level by adding a board view and a calendar view directly into your QUEUES!
You read that right, you can now have a board view and a calendar view added to your list view for each of your queues!
This is amazing for many reasons, and in this video I show how to get this setup and how to configure it.
#jiraservicemanagement #queues #views #AtlassianChampion #jimiwikman

Jira Service Management,

By 💫 Jimi Wikman · June 14, 2025Jun 14

Atlassian Guard helps teams manage user access and protect company data in Atlassian cloud tools. One of the core features in Atlassian Guard is the ability to create Authentication Policies. In this video I go over the four authentication policies I use in Guard and the reasons why.
#guard #atlassian #authentication #policies #atlassianchampio

Guard,

By 💫 Jimi Wikman · June 1, 2025Jun 1

Confluence is getting several changes to its UI with both a new navigation and many features either being moved or merged with other functions. In this video I go over the latest UI changes and the new navigation so you can find your way around once you get the new experience.
#confluence #ui #navigation #atlassian #atlassiancreator #AtlassianChampion

Confluence,

By 💫 Jimi Wikman · June 1, 2025Jun 1

In Confluence, you have a Macro called Cards that is an amazing macro for creating dynamic content based on filters. Learn how to use the Card Macro and listen to me rant a bit over the fact that this macro is only available for Confluence Premium and Confluent Enterprise customers.
#confluence #card #macro #atlassian #atlassiancreator #AtlassianChampion

Confluence,

By 💫 Jimi Wikman · April 16, 20251 yr

Playbooks for Jira Service Management is an amazing new addition to Jira Service Management that allow you to add step-by-step instruction with automations and detailed logs of who did what and when.
In this video I go over how to create playlists, how to add steps to the playlists and of course how to execute playlists within Jira Service Management.
🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️
*Discuss this video on my website:*
https://jimiwikman.se/about-me/my-videos/atlassian-videos-by-jimi-wikman/playbooks-for-jira-service-management-provides-new-ways-to-work-r24/
🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️
#atlassian #playbooks #jiraservicemanagement #atlassiancreator

Jira Service Management,

By 💫 Jimi Wikman · April 16, 20251 yr

Security for API in the Atlassian Cloud is a very important thing and in a new article in the Atlassian Community we got several new updates on changes coming soon.
When creating an API key, admins can restrict access to only the necessary permissions. Adding scopes restricts access to only what is necessary, helping to reduce the scale of any potential security incidents.
This is an amazing addition that really can secure your API. Early Access Program: Service accounts: reduce admin overhead with service accounts by eliminating the need to maintain passwords, SSO, or 2FA for accounts that are only created to run scripts and integrations. Another amazing addition that really, really will save time and effort when setting up integrations!
In the article we also see more information on Orphaned API keys and Expiry of API and SCIM keys.

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Atlassian Community Article:
https://community.atlassian.com/forums/Trust-Security-articles/Improved-API-security-and-expanded-authentication-policy/ba-p/2996413#U2999880
////////////////////////

Guard,

By 💫 Jimi Wikman · April 15, 20251 yr

At the Atlassian team '25 event last week several people took notice when Mike Cannon-Brooks, the founder of Atlassian continuously referred to the Atlassian products as apps.
As it turns out this was intentional and Atlassian has actually renamed their products to apps. As we already have apps in the form of marketplace apps, this begs the question: what is Atlassian thinking?
In an article in the Atlassian Community Atlassian is trying to explain this strange move, but I fail to understand the logic of having multiple things being named the same.
So in the future when someone refers to an app, then it can be a product like Jira, it can be a platform feature like Goals, it can be a marketplace plugin, or it can be an actual app like the mobile app for Jira.
Needless to say, this is causing some frustration and a whole lot of confusion.
The fact that this comes at the same time as the Issues are being renamed AND a completely new UI is rolling out is really not a good way to manage change.

Forum Discussion:

Team 25,

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