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My Work

This is a database with records of the work I have done in the form of employments and projects. Here you will find the work I have done and learn a bit about my experience, even if it is difficult to show the full experience in this limited format.

Sinch - Atlassian Platform Owner

Employment
Start Date: 01/16/2023
End Date: 01/16/2025
Assignment: Take ownership of the Atlassian platform on data Center and define and implement strategies to make it secure, compliant and used responsibly. Consolidate 1300+ Atlassian products and apps across 500+ domains and organize the move from data center to Cloud with a green field approach. Act as expert towards the 400+ teams and help them move from old and obsolete setup towards a structured and modern way of working. Improve support for the 120.000 customers in the platform and ensure integrations are secure and handled maturely. Set up communication and governance with stakeholders globally. Support 3000 users globally and build a team of Atlassian experts from scratch.
Work directly with Atlassian and their partners on a weekly basis as a prioritized organization.
Ensured the data center platform was secure and compliant and implemented ways of working through a set of work group councils. Implemented a communication plan that included building up documentation in SharePoint and Confluence to ensure people had information of the many changes we implemented. Configured the Cloud platform from scratch and planned the initiative to move 3000 users to the cloud, which included 1400 workshops over a three-year span in three phases.
Method / Tools: Jira software DC, Confluence DC, Jira Service Management DC, Jira software cloud, Confluence cloud, Jira Service Management Cloud, Zephyr Scale, Assets, Plans, Atlassian Guard, Compass, Jira Product Discovery, Atlas, Slack, teams, GitLab, Scriptrunner, Refined
Customer Benefits: A secured and compliant data center platform where the users and customers could work structured according to standard configurations that promoted collaboration. A fully configured cloud platform with the latest security features implemented and a set of standards allowing rapid move to the cloud. Provided a project plan for cloud move and consolidated multiple organizations into the new Enterprise organization to save several millions in licensing costs. Removed consultants and hired a junior Atlassian Support Agent, leading a reduced cost for Sinch of several million SEK.
Jimi Wikman
By 💫 Jimi Wikman in My Employments ·

Sinch - Senior Atlassian Platform Owner: Cloud Journey

Internal Project
Start Date: 10/02/2023
End Date: 10/25/2024
A massive project I single-handedly managed where 3000 users was moving from Data Center to Cloud using a greenfield approach. I configured the cloud platform from scratch by setting up standards for all configurations based on our Atlassian strategies.

I planned the entire project, defined the budget, scheduled the 1400 workshops, created the 300+ projects with standard configurations and set up each project in Confluence where each team managed their cloud journey. I also documented all configurations in assets and in Confluence.

I held 3 workshops every day to guide the users to the new standards and late in the project I added a consultant to help with the workshops. I aligned requirements from the teams to ensure they were built and I aligned the new platform with the many integrations to ensure the platform was secure, compliant and used responsibly.

I set up new processes for handling integration requests and collaboration regarding emails with infra. I set up the integration with our AD together with infra and ensured we had all the processes in place for security and legal compliance.

I planned the rollout activities, prepared for the transition of emails from the old platform to the new for our Jira Service Management teams and set the schedule for moving Confluence spaces to the Cloud.

I also held weekly and later bi-weekly meetings with Atlassian.
Jimi Wikman
By 💫 Jimi Wikman in Atlassian ·

Sinch - Senior Atlassian Platform Owner: Atlassian Organization Consolidation

Internal Project
Start Date: 05/01/2024
End Date: 10/25/2024
I worked with Atlassian to get an overview of all Atlassian products related to Sinch based on the known domain names Sinch own. From the list of 1300+ products I conducted a project to consolidate the many organizations under one Enterprise license and to shut down old and unused Atlassian products.

I used Assets and Confluence for organization and documentation and once the main organizations had been identified I took ownership of the organizations as Org Admin. I worked with the owners of the organizations and with Atlassian to consolidate the organizations into the Sinch Enterprise organization.

This required technical changes to adjust the groups and access settings since all global security configurations on the Organization level was managed by me. The people owning the external organizations were given site admin access as they were responsible for support and daily configurations until the second phase could begin.

I planned the second phase where all sites coming from old organizations would move into the Enterprise platform. This would be the third phase of the Cloud Journey program.
Jimi Wikman
By 💫 Jimi Wikman in Atlassian ·