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Work description
Project Eunomia was a massive project to save one of the most messed up Atlassian platforms I have ever seen. With a background of having multiple Data Center products smashed together with little to no cleaning and with no strategy in any of the products it had created a tangled up mess that barely held together.
In order to save the platform I started by cleaning out hundreds of unused projects. I then moved over to the configurations where I aligned Priority schemas to two main schemas and a handful of extras. I removed hundreds of custom fields and a handful of apps that were not being used, but costed a lot of money. I reviewed 1700+ custom fields, close to a thousand workflows and more than a thousand screens.
I cleaned out hundreds of groups and set up a sync of organization groups from our AD to replace all existing groups. We removed dozens of automations using the old automation system and went over and removed several issue links and resolutions.
I changed dozens of statuses that were using the wrong status type and changed dozens if not hundreds of workflows that were failing to set resolutions on green statuses or worse. We introduced Forms using ProForma to remove hundreds of custom fields that were used just to get information and not for processing the report or otherwise be used beyond the request.
I conducted more than 1000 workshops, sometimes outside my regular working hours as Sinch is an international company. We aligned, improved and customized hundreds of projects to get rid of bad configurations and to optimize ways of working.
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Assignment: Take ownership of the Atlassian platform on data Center and define and implement strategies to make it secure, compliant and used responsibly. Consolidate 1300+ Atlassian products and apps across 500+ domains and organize the move from data center to Cloud with a green field approach. Act as expert towards the 400+ teams and help them move from old and obsolete setup towards a structured and modern way of working. Improve support for the 120.000 customers in the platform and ensure integrations are secure and handled maturely. Set up communication and governance with stakeholders globally. Support 3000 users globally and build a team of Atlassian experts from scratch.
Work directly with Atlassian and their partners on a weekly basis as a prioritized organization.
Ensured the data center platform was secure and compliant and implemented ways of working through a set of work group councils. Implemented a communication plan that included building up documentation in SharePoint and Confluence to ensure people had information of the many changes we implemented. Configured the Cloud platform from scratch and planned the initiative to move 3000 users to the cloud, which included 1400 workshops over a three-year span in three phases.
Method / Tools: Jira software DC, Confluence DC, Jira Service Management DC, Jira software cloud, Confluence cloud, Jira Service Management Cloud, Zephyr Scale, Assets, Plans, Atlassian Guard, Compass, Jira Product Discovery, Atlas, Slack, teams, GitLab, Scriptrunner, Refined
Customer Benefits: A secured and compliant data center platform where the users and customers could work structured according to standard configurations that promoted collaboration. A fully configured cloud platform with the latest security features implemented and a set of standards allowing rapid move to the cloud. Provided a project plan for cloud move and consolidated multiple organizations into the new Enterprise organization to save several millions in licensing costs. Removed consultants and hired a junior Atlassian Support Agent, leading a reduced cost for Sinch of several million SEK.
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