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My Videos

Welcome to Jimi Wikman Official, your go-to video section for mastering Atlassian tools and transforming the way you work. This content features hands-on tutorials, expert insights, and real-world use cases covering Jira Software, Jira Service Management, Confluence, Opsgenie, and Jira Product Discovery. Whether you're configuring Jira projects, exploring Confluence macros, or automating workflows, you'll find practical guidance and strategic advice to boost your productivity and collaboration. I also share personal reflections and coding experiments, offering a unique blend of technical depth and human perspective. Ideal for Atlassian administrators, agile practitioners, ITSM professionals, and anyone passionate about improving team performance and digital workflows. Subscribe to stay ahead with the latest tips, tools, and techniques for smarter work.

My honest review of Customer Service Management from Atlassian - first impression

The Customer Service Management app from Atlassian is now part of the Service Collection, and in this video, I share my first impressions and honest review. I’ll walk you through what this app is, how it works, and how it compares to Jira Service Management. Is it worth adding to your toolkit? Should you get it today? Watch to find out!
✅ What you’ll learn in this video:
What is Atlassian Customer Service Management?
Key features and functionality overview
How it stacks up against Jira Service Management
My honest opinion and recommendations
💬 Want to discuss Customer Service Management or get expert help? Join the community forum:
👉 https://jimiwikman.se/forums/forum/155-customer-service-management/
By 💫 Jimi Wikman in Atlassian ·

Jira Projects are soon renamed as Jira Spaces!

In Jira we have all been using Jira projects as the container for our work, but now, finally, that is changing. Jira Projects are being renamed to Jira Spaces!!
This was announced today in the Atlassian community, and I could not be more happy about this finally being publicly announced!
This change is for Jira, Jira Service Management and Jira Product Discovery.
#jira #jiraservicemanagement #jiraproductdiscovery #atlassian #atlassianchampion #namechange
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Atlassian Community Post:
https://community.atlassian.com/forums/Jira-articles/Evolving-Jira-terminology-Projects-will-soon-be-Spaces/ba-p/3034977
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My Website:
https://jimiwikman.se/
My LinkedIn Profile:
https://www.linkedin.com/in/jimiwikman/
Atlassian Administrator Group:
https://www.linkedin.com/groups/10151001/

By 💫 Jimi Wikman in Atlassian ·

How to add board and calendars to each of your Jira Service Management Queues!

A new feature has landed where you can take the Views feature in Jira Service Management to the next level.
For a while you have been able to add the Views feature which give you the ability to add a Board view and a Calendar view for your Jira Service Management project.
Now you can take that to the next level by adding a board view and a calendar view directly into your QUEUES!
You read that right, you can now have a board view and a calendar view added to your list view for each of your queues!
This is amazing for many reasons, and in this video I show how to get this setup and how to configure it.
#jiraservicemanagement #queues #views #AtlassianChampion #jimiwikman
By 💫 Jimi Wikman in Atlassian ·

The New Confluence UI - Walkthrough

Confluence is getting several changes to its UI with both a new navigation and many features either being moved or merged with other functions. In this video I go over the latest UI changes and the new navigation so you can find your way around once you get the new experience.
#confluence #ui #navigation #atlassian #atlassiancreator #AtlassianChampion
By 💫 Jimi Wikman in Atlassian ·

Cards Macro for Confluence that automatically add new content based on filters!

In Confluence, you have a Macro called Cards that is an amazing macro for creating dynamic content based on filters. Learn how to use the Card Macro and listen to me rant a bit over the fact that this macro is only available for Confluence Premium and Confluent Enterprise customers.
#confluence #card #macro #atlassian #atlassiancreator #AtlassianChampion
By 💫 Jimi Wikman in Atlassian ·

Playbooks for Jira Service Management provides new ways to work!

Playbooks for Jira Service Management is an amazing new addition to Jira Service Management that allow you to add step-by-step instruction with automations and detailed logs of who did what and when.
In this video I go over how to create playlists, how to add steps to the playlists and of course how to execute playlists within Jira Service Management.
By 💫 Jimi Wikman in Atlassian ·

Improved API security in the Atlassian Cloud platform with Scopes and Service Account additions

Security for API in the Atlassian Cloud is a very important thing and in a new article in the Atlassian Community we got several new updates on changes coming soon.
When creating an API key, admins can restrict access to only the necessary permissions. Adding scopes restricts access to only what is necessary, helping to reduce the scale of any potential security incidents.
This is an amazing addition that really can secure your API. Early Access Program: Service accounts: reduce admin overhead with service accounts by eliminating the need to maintain passwords, SSO, or 2FA for accounts that are only created to run scripts and integrations. Another amazing addition that really, really will save time and effort when setting up integrations!
In the article we also see more information on Orphaned API keys and Expiry of API and SCIM keys.

////////////////////////
Atlassian Community Article:
https://community.atlassian.com/forums/Trust-Security-articles/Improved-API-security-and-expanded-authentication-policy/ba-p/2996413#U2999880
////////////////////////
By 💫 Jimi Wikman in Atlassian ·

Atlassian Change the name for their products to apps and the community is confused!

At the Atlassian team '25 event last week several people took notice when Mike Cannon-Brooks, the founder of Atlassian continuously referred to the Atlassian products as apps.
As it turns out this was intentional and Atlassian has actually renamed their products to apps. As we already have apps in the form of marketplace apps, this begs the question: what is Atlassian thinking?
In an article in the Atlassian Community Atlassian is trying to explain this strange move, but I fail to understand the logic of having multiple things being named the same.
So in the future when someone refers to an app, then it can be a product like Jira, it can be a platform feature like Goals, it can be a marketplace plugin, or it can be an actual app like the mobile app for Jira.
Needless to say, this is causing some frustration and a whole lot of confusion.
The fact that this comes at the same time as the Issues are being renamed AND a completely new UI is rolling out is really not a good way to manage change.

Forum Discussion:

By 💫 Jimi Wikman in Atlassian ·

Atlassian Team '25 Impressions - are we seeing the birth of a new Atlassian?

Atlassian Team '25 was held last week in Anaheim California and as always it was a massive marketing campaign designed to hype and increase sales.
00:00 - Like last year's event however there is more happening than just new features and new products. Atlassian is changing before our eyes and this year a lot of big changes occurred!
01:29 - Categorizing the Atlassian apps (products) is now happening, and we see a whole new ecosystem unfold. Atlassian is renaming their products to become apps, which is very confusing.
07:24 - A new packaging based on the new categorizing of the apps was presented, and they are called Collections. Two collections were announced: The Teamwork Collection with Jira, Confluence and Loom and 09:31 the Strategy collection with Align, Focus and the new app named Talent. It is an interesting choice as Align has been in a very awkward position before…
09:23 - Rovo is now the core of all products and Atlassian is making working with Rovo even easier with the new Rovo Studio. This is a shift from Jira towards Rovo and it is an interesting shift.
21:55 - New Cloud solutions are rolling out in the form of Government cloud and Isolated Cloud. Isolated cloud begs the question of where will this put the Atlassian Data Center platform, which was not mentioned at all.
26:52 - Customer Service Manager is a confusing product that is a bit unclear on what it is and how it fit with the rest of Jira Service Management. It looks like a Rovo Chat with some additional views, but it is unclear exactly what this is...
By 💫 Jimi Wikman in Atlassian ·

What in the Atlassian ecosystem and Community am I thankful for? (The Jira Life Special)

The good fellas over at The Jira Life asked if someone would like to send in a video of what we are thankful for when it comes to the Atlassian ecosystem and community, so this is my contribution to their request.
---
The Jira Life - the place to find news, events, and interviews with the Atlassian Community's movers and shakers.
Hosted by Alex "Dr. Jira" Ortiz (@apetech) and Rodney "The Jira Guy" Nissen, as well as the JirAmigos in the peanut gallery, as we sit down and discuss the latest going on in the Atlassian Ecosystem.
Because we didn't choose the Jira Life, The Jira Life chose us!
https://www.youtube.com/channel/UCgkvdG6g6aBjxVVWQzhBBMw
---
The Jira Life video:  https://www.youtube.com/watch?v=QpLdHM9iXBw
#atlassian #atlassiancommunity #thejiralife #atlassiancreator #thanksgiving #thankful
By 💫 Jimi Wikman in Atlassian ·

What is the difference between project and initiative, and why does it matter?

Many are using the term Project for bodies of work in both Operational budgets (OpEX) and in Investment budgets (CapEX) and this can have serious implications on how that work is being performed if used incorrectly.
In this video I go over the differences between what constitutes a project and what an initiative is. I also go over why this matters and what can happen if you use the terms incorrectly.
#waysofworking #project #initiative #wordsmatter #opex #capex
By 💫 Jimi Wikman in Ways of Working ·

3 anti-patterns to look out for in your organization.

#waysofworking #antipattern #harmful There are many anti-patterns that can harm your organization and in this video we will go over three of them: The cult like following of frameworks, the customer first at all cost dogma and the team self-isolation plague.
#antipattern #customerfirst #selfisolation #cultlikefollowing #waysofworking #agile #frameworks
By 💫 Jimi Wikman in Ways of Working ·

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