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  1. Last week
  2. Earlier
  3. If you’re like most developers, you know that writing code isn’t the bottleneck anymore. AI has made it faster than ever, and chances are you’re already using it. Yet, delivering software is still complex because of everything else you have to manage: fixing vulnerabilities, reducing tech debt, cleaning up feature flags, ensuring test coverage, writing documentation, and the list goes on. That’s why we built Rovo Dev, a context-aware AI agent for developers. Rovo Dev works with Jira and Bitbucket to help you accelerate every stage of the software development lifecycle, from planning to deployment.
  4. Last week I was home sick, and as always, you have to do something when you can barely function. What better way than to spend some time trying out the Rovo Dev Agent that was in Beta? What does it do, and is it worth the hefty $20/month price tag Atlassian is asking for it? I had to find out and see how useful this little thing really is... Setting things up in VS Code.Said and done. I spun up my old VS Code, installed the plugins, and configured things. The plugin is called Atlassian: Jira, Rovo Dev, Bitbucket, which is a mouthful. The plugin isn't super intuitive yet and seems a bit buggy at times with connectivity, so I turned to Rovo Dev Agent. The Rovo Dev Agent found the issue, and after some trial and error, it fixed the connectivity issue, and all worked fine. It is a very nice plugin that I recommend for every developer because it completely (well, almost) removes the need to leave your IDE. There are some things on my wishlist still, but it is a very solid plugin indeed. Back to the Rovo dev Agent. I asked it to set up different things in VS Code and, of course, in Bitbucket, so I could get a nice structure for how to work with code for my website. Needless to say, it took some effort to get the Rovo Dev Agent to get things done. It struggled with Git quite a bit, and asking it to add another repository locally was a nightmare because I have the files hosted in a section of my harddrive that is also synced to Dropbox. The poor Rovo Dev Agent also first created my repositories as sub-repos and then changed to singular repos, but since it has no memory, it forgot this and mixed things up a bit until it got sorted. It also struggled to set up pipelines, and I had to manually feed documentation from websites so it could get that sorted. Working with the Rovo Dev Agent is a little like having a super enthusiastic, naive, and slightly retarded junior developer with the memory of a goldfish on your side. It can be frustrating at times and hilarious at the same time. I somehow managed to mess up a commit, and I ended up very frustrated because I could not push code from the main branch. Eventually, I just deleted the branch and resynced, and everything was fine, but there was a moment when I got frustrated. This is what the Rovo Agent returned 🤣 Yes, I completely lost it and burst out in laughter, completely forgetting my frustration. Not only did the Rovo Agent use the most inappropriate tone towards someone cursing in frustration, but it even suggested that I change to another tool. This is an Atlassian-built agent that recommends I switch to a competing product! Hilarious. Once we resolved this, I worked on how I could send a Webevent to Compass. As I have a repository with archived templates, I don't want to show just general build information in Compass for that cluster of templates, but also for each template individually. This turned out to be a hilarious exercise with close to 100 attempts to solve this riddle (which, in fairness, is not very well documented and not so easy to set up). Every attempt is phrased like hyped up Steve Ballmer on a sugar high! Eventually, we got it done, or rather, I spoonfed the Rovo dev Agent the solution, and it took it a few attempts with carefully worded prompts to lead it to the solution. Obviously, I had to compliment the Atlassian Rovo Agent for getting things done, and the response is again world-class 🫡 Is Rovo Dev Agent worth $20/month?My feeble usage of the Rovo dev Agent barely scratches the surface of what it can do. I used it to help me with boring git tasks, set up plugins, and configure connections between Atlassian products. I also used it to review my code when committed and to build pipelines and so on. My templates are very simple, so while it checked some code and could see problems, like finding that I had a CSS mistake that killed the Rovo Dev Agent (!!), somehow. It is very nice to have your dev partner built in, and while I make fun of it for being a bit enthusiastic and still very junior in its output, it does help. As a new AI Agent, still learning, it is not expected to be on a higher level, and I am sure it will eventually have stronger capabilities to understand code better. As an LLM, it is not bad, and you should consider this when you make the decision. For me, I will not invest $20 for personal use because I don't write that much code, so I can actually justify the cost (unless sponsored 😁). Is it worth the cost for a professional developer? For $20, that is not a lot of time that you need to save to break even on that cost, and I am confident that even experienced developers can easily save time using the Rovo dev Agent for it to be worth that investment. As LLMs go, it is neither better nor worse than the competitors, or even generic LLMs. Its strength is in the deep connection with the Atlassian platform and its understanding of that. It is only going to get better with time, so if you are evaluating other LLMs for development, and you are using the Atlassian platform, then I would give the Atlassian Rovo Dev Agent a try. Get the plugin!Regardless of whether you want to use the Atlassian Rovo Dev Agent or not, I strongly suggest you get the Atlassian: Jira, Rovo Dev, Bitbucket plugin if you are working in VS Code. It is by far the best Atlassian plugin, and it will bring Jira into your IDE in the best possible way. I will make some videos about this soon, so check out my YouTube channel if you are interested in that. https://www.youtube.com/@jimiwikmanofficial
  5. As we continue to evolve Jira to better support your planning and reporting needs, we’re announcing the deprecation of the Overviews feature from navigation by the end of 2025. This change will allow us to focus on delivering more powerful, unified experiences through tools like Plans and Dashboards, as we invest in advanced solutions for planning and reporting. We understand that change can be disruptive, especially if Overviews has been part of your workflow. Our priority is to make this transition as seamless as possible and to ensure you have access to even more capable alternatives for managing and visualising your work.
  6. While the customer and products are not bad per se, it seems strange not to use the power of Assets to build a more capable customer system that we can use for other things as well. It feels like a wasted opportunity to build a field-based customer/product view that has basically no functionality and can't really be extended, rather than port the power of Assets...
  7. Why Customer Context MattersPersonalizing support significantly contributes to creating an exceptional customer experience. When you have a clear picture of a customer, their organization, and their history with your business, it empowers your agents with rich, actionable insights to help resolve issues faster and cut the back-and-forth information gathering that can be bothersome for your customers.
  8. This is a great addition, especially for those admins that are not already subscribed to Atlassian Statuses, either through email or through JSM Operations.
  9. We know that Atlassian apps are mission critical to your work, and we take our responsibility to keep them running smoothly seriously. We also know that when an incident does occur, you need transparent information to keep your teams in the loop. Today, I’m excited to announce a major step forward in that transparency. System Health is now rolling out in open beta to all cloud customers! You are automatically enrolled and it will appear in Atlassian Administration over the next month.
  10. We’re excited to announce the launch of the new list in Views for Jira Service Management. This is a powerful way to manage and action your work items across multiple spaces in Jira Service Management. List is now available alongside board and calendar views, giving you even more ways to visualise and organise your work items.
  11. Effective project plans start with a shared "why," just like how truly connected teams are built on shared knowledge. (If you missed it, we wrote an article that unpacks this foundational idea.) But achieving this alignment is no small feat. With information scattered across tools like shared documents, presentation slides, project management platforms, direct messages, meeting recordings, and more, critical context and key information often get buried or remain completely inaccessible to those who need the context. Think of your company's knowledge management system like a well-organized library—where every piece of information is easy to find, everyone can draw from shared knowledge, and collaboration thrives. That’s where the Teamwork Collection comes in. With Jira for project work, Confluence for collaborative documentation, Loom for video communication, and Rovo as your AI teammate, you can create a unified approach that delivers the right context at the right time for every team member. Let’s explore how to simplify knowledge management by organizing, connecting, and surfacing information across your entire organization.
  12. until

    We’ve been hard at work enhancing automation and Playbooks capabilities in Jira Service Management to help you orchestrate complex processes and streamline common tasks. Join live to get your burning questions answered about automations in JSM - whether you’re just learning about it or you have specific questions about your use case! About this eventAsk us anything about automation and Playbooks in Jira Service Management, such as: Our vision and roadmap for automation/Playbooks in Jira Service Management Getting started Common use cases for automation and Playbooks And anything else you can come up with! While we will be answering questions live, we encourage you to submit your questions ahead of time in the JSM community forum!
  13. Imagine if you could create a linked ticket directly from inside an Asset object, and you get a popup right there to create it? I know not all projects might have a custom field to link them, but maybe we can add detectors for other things...Like adding native functionality to link asset objects without having to use a custom field? For the button, the use case would be if you are working with the data in assets and realise that there is an activity you need to do for an asset, then you don't have to leave to a space to log that ticket. It can be, for example, if you are working with networks, for example, where you realise that one of your routers should be replaced soon, so you want to add a purchase order, or maybe you realize that the current architecture needs a restructure, so you want to add an architect task. Perhaps you just want to add a documentation task to something (and yes, having Confluence links open up in the sidebar would be AWESOME!)
  14. °Roki Antic joined the community
  15. The Atlassian navigation team has been working on improving sidebar interactions, one feature at a time. As part of this effort, we’re rolling out a full-height sidebar across Atlassian apps in December 2025 to improve discoverability and accessibility. This update extends the sidebar to span the full height of your Atlassian app, making navigation and interaction more seamless.
  16. We’re excited to announce that we’re releasing the ability for non-admins to create and edit content for custom onboarding in Jira Cloud - domain experts will now be able to craft content for new joiners in your organization. As a reminder, custom onboarding is available in Jira Premium and Enterprise plans. What's new?With this release we’re introducing a new global permission - manage custom onboarding. This lets Jira admins grant specific user groups access to the custom onboarding feature without additional admin privileges.
  17. As your team’s CI/CD needs grow, managing complex YAML and ensuring fast feedback can become challenging. That’s why we’re excited to announce a fundamental reimagining of how workflows are designed and implemented in Bitbucket Pipelines, designed to help your teams scale. This change is centred around one main new feature called triggers – a powerful way to automate & orchestrate builds, tests, and deployments with simple, event-driven rules.
  18. Assets has a lot of limitations, which is difficult to know as it is not listed anywhere except for a single support page: https://support.atlassian.com/assets/docs/how-much-data-can-you-store-in-assets/ The limitations are as follows: Feature type Context Limit Maximum number of schema objects across assets Global 10 million Total number of schema objects in Services schema Schema 20,000 Total number of schemas Global 100 Maximum number of objects per object type Object type 2 million Maximum total attributes per object type Object type 120 Total unique constraints per object type Object type 2 Total URL, Email, and Select attributes maximum cardinality Object 50 Total URL, Email, and Select attributes maximum combined characters across all values Object 2,700 Total TextArea attribute characters Object 10,000 Maximum Text attribute characters Object 255 Maximum cardinality in an attribute Object 20,000 Maximum import file size Schema 250 MB
  19. °James Hawkins joined the community
  20. °Jamey Hawkins joined the community
  21. This isn't as straightforward as it is in DC because we can't use a custom field in AQL as a reference, and we can't use the organization's value (which is a custom field), so I do not think this can be done without having your customers in Assets. If you have your customers in assets, then you can use the reporter's email and show their assets as I show in this video: I take it having your customers in Assets is not really an option?
  22. You are right, the customer object is only available in an automation :) I probably should not give you unverified AQL when I am sick, so let me set this up and verify so I don't waste more of your time. It should probably use something like issue.organizations.name, but if we use something like objectType = "Asset" AND Organization IN ( objectType = "Organization" AND Name IN ({{#issue.organizations}}{{name}},{{/issue.organizations}}) )...then it will give us an array, which we need to break down so we can make multiple matches... I'll set this up in my Assets and get back to you as soon as my head clears a bit with something that works :)
  23. Hi Jimi, I tried to follow the step-by-step configuration identical to the use case, but I'm still having trouble validating the AQL. I think ${customer.blablabl} is causing the problem. I glanced at the documentation and it seems that it's not supported as a smart value in the cloud. I'll run some more tests today, but it may be that this use case can't be satisfied. Could you kindly confirm this for me? Here documentation ( Filter using a system field: customer is not in the table): https://support.atlassian.com/assets/docs/configure-the-assets-object-field/
  24. We’re excited to introduce the new Teams Directory in AdminHub - a single place to view and manage all your Teams! What’s new?The Teams Directory in AdminHub is your new, unified home for all things Teams. With this feature, you can: See all teams in one place: Save time and instantly view all teams across your organization from a single, easy-to-navigate admin directory. Effortlessly manage and update your teams: Edit team names, team description, manage team memberships - all from one central location.
  25. Whether you’re in IT operations or support, delivering services to colleagues or customers, you've heard AI's benefits. But adopting AI means balancing outcomes with governance, security, and data quality, making it hard to align with business objectives or to know where to start. Tune in to our expert-led webinar series to differentiate between the hype around AI and practical applications that create genuine value. In episode 2 of our AI series, learn how Atlassian tackles common challenges surfaced in our annual State of AI in Service Management report. Discover how Atlassian can help support teams provide excellent employee and customer experiences, and can empower operations teams to accelerate innovation. The arrival of AI has rocketed the pace of innovation to a new level, demanding that businesses build products and services faster than ever before, while maintaining quality and performance. Atlassian’s State of AI in Service Management report for 2025 unveils the challenges, successes, and future goals of teams embarking on their AI journey. Join Atlassian Senior Technical Product Marketing Manager, Kate Clavet, to discover: Results from the latest State of AI in Service Management report An overview of Atlassian’s latest AI capabilities for Dev, Ops, and business teams like Customer Service or HR - including new agents, more ways to automate workflows, and dynamic, proactive AI responses Top tips to beyond just experimenting with AI to unlocking rapid innovation Register to join us live or to get the on-demand recording and level-up your use of AI for service management! Speakers Kate ClavetSr. Technical Product Marketing Manager, Atlassian As an experienced technical product marketer Kate is passionate about helping people find calm at work during stressful moments. She joined Atlassian in 2018 during the Opsgenie acquisition and has experience in both the hardware and software industries. When not working, she finds joy in being outdoors, reading, and lifting heavy things. Ben CostelloPrincipal Product Manager, Atlassian Ben is a Principal Product Manager at Atlassian where he’s leading the AI transformation of Jira Service Management. His primary focus is empowering service teams to deliver faster, better service with agentic workflows and to accelerate service team productivity with personalized, proactive and truly valuable AI assistance.Ben has past experience leading service teams which has made him passionate about ensuring that AI is used to solve real service problems and to provide measurable impact on the key needs of service teams and the employees that rely on them.
  26. Whether you’re in IT operations or support, delivering services to colleagues or customers, you've heard AI's benefits. But adopting AI means balancing outcomes with governance, security, and data quality, making it hard to align with business objectives or to know where to start. Tune in to our expert-led webinar series to differentiate between the hype around AI and practical applications that create genuine value. In episode 2 of our AI series, learn how Atlassian tackles common challenges surfaced in our annual State of AI in Service Management report. Discover how Atlassian can help support teams provide excellent employee and customer experiences, and can empower operations teams to accelerate innovation. The arrival of AI has rocketed the pace of innovation to a new level, demanding that businesses build products and services faster than ever before, while maintaining quality and performance. Atlassian’s State of AI in Service Management report for 2025 unveils the challenges, successes, and future goals of teams embarking on their AI journey. Join Atlassian Senior Technical Product Marketing Manager, Kate Clavet, to discover: Results from the latest State of AI in Service Management report An overview of Atlassian’s latest AI capabilities for Dev, Ops, and business teams like Customer Service or HR - including new agents, more ways to automate workflows, and dynamic, proactive AI responses Top tips to beyond just experimenting with AI to unlocking rapid innovation Register to join us live or to get the on-demand recording and level-up your use of AI for service management! Speakers Kate ClavetSr. Technical Product Marketing Manager, Atlassian As an experienced technical product marketer Kate is passionate about helping people find calm at work during stressful moments. She joined Atlassian in 2018 during the Opsgenie acquisition and has experience in both the hardware and software industries. When not working, she finds joy in being outdoors, reading, and lifting heavy things. Ben CostelloPrincipal Product Manager, Atlassian Ben is a Principal Product Manager at Atlassian where he’s leading the AI transformation of Jira Service Management. His primary focus is empowering service teams to deliver faster, better service with agentic workflows and to accelerate service team productivity with personalized, proactive and truly valuable AI assistance.Ben has past experience leading service teams which has made him passionate about ensuring that AI is used to solve real service problems and to provide measurable impact on the key needs of service teams and the employees that rely on them.
  27. Whether you’re in IT operations or support, delivering services to colleagues or customers, you've heard AI's benefits. But adopting AI means balancing outcomes with governance, security, and data quality, making it hard to align with business objectives or to know where to start. Tune in to our expert-led webinar series to differentiate between the hype around AI and practical applications that create genuine value. In episode 2 of our AI series, learn how Atlassian tackles common challenges surfaced in our annual State of AI in Service Management report. Discover how Atlassian can help support teams provide excellent employee and customer experiences, and can empower operations teams to accelerate innovation. The arrival of AI has rocketed the pace of innovation to a new level, demanding that businesses build products and services faster than ever before, while maintaining quality and performance. Atlassian’s State of AI in Service Management report for 2025 unveils the challenges, successes, and future goals of teams embarking on their AI journey. Join Atlassian Senior Technical Product Marketing Manager, Kate Clavet, to discover: Results from the latest State of AI in Service Management report An overview of Atlassian’s latest AI capabilities for Dev, Ops, and business teams like Customer Service or HR - including new agents, more ways to automate workflows, and dynamic, proactive AI responses Top tips to beyond just experimenting with AI to unlocking rapid innovation Register to join us live or to get the on-demand recording and level-up your use of AI for service management! Speakers Kate ClavetSr. Technical Product Marketing Manager, Atlassian As an experienced technical product marketer Kate is passionate about helping people find calm at work during stressful moments. She joined Atlassian in 2018 during the Opsgenie acquisition and has experience in both the hardware and software industries. When not working, she finds joy in being outdoors, reading, and lifting heavy things. Ben CostelloPrincipal Product Manager, Atlassian Ben is a Principal Product Manager at Atlassian where he’s leading the AI transformation of Jira Service Management. His primary focus is empowering service teams to deliver faster, better service with agentic workflows and to accelerate service team productivity with personalized, proactive and truly valuable AI assistance.Ben has past experience leading service teams which has made him passionate about ensuring that AI is used to solve real service problems and to provide measurable impact on the key needs of service teams and the employees that rely on them.
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    Student:Jimi Wikman School:Refined Academy Course:Refined Sites Foundation Certificate ID:is0j0nky7a Issued:2025-11-09 Expires:2027-11-09

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