Jira Service Management - How to build a Jira Service Desk using Forms

Why does your team keep missing sprint commitments even when everyone is working hard? The answer isn't effort, it's capacity planning done wrong. In this episode, Alex and Atlassian expert Jimi Wikman have a brutally honest conversation about what capacity management really is, why most teams get it completely backwards, and what you can actually do about it. If you've ever watched a sprint fail and wondered why this video is going to hit home. 👉 What we cover: 🤔 Capacity management vs. resourc

Is your team overloaded, underutilized, or just completely unplanned? You're not alone. In this episode, Alex sits down with Atlassian expert Jimi Wic\kman for a no-fluff, honest conversation about resource management and capacity planning, what they are, why most teams get them wrong, and how to actually do them right inside Jira. Whether you're a project manager, line manager, or scrum master trying to get a handle on your team's workload, this one is packed with real-world advice you can use

Atlassian Assets is no longer just a JSM feature — it's now a full platform app. But is it actually ready for real-world admins? In this episode, Alex and Jimi go head-to-head with completely opposite takes on one of Atlassian's most ambitious tools. One of them loves it. One of them hates it. Both of them have the scars to prove it. ⚡ What we cover: 📦 How Insight became Assets — and why the cloud version was a disaster at first 🔧 Why setting it up wrong is worse than not using it at all 📊 Dat

Are Atlassian's constant updates helping or hurting your business? In this episode, we dive deep into Atlassian's release cadence — from Jira Cloud's new seasonal releases to the chaotic flood of daily changes across Confluence, JSM, and more. We talk about the real-world pain of broken documentation, renamed features, removed functionality, and being blindsided by changes mid-client engagement. If you manage Atlassian tools for your organization or customers, this one will hit close to home. ⏱

Unsure how to handle ambiguity during sprint planning? In this video, we break down the concept of agile spikes — what they are, when to use them, and how to structure them so your team stays focused without going down rabbit holes. We explore how to use epics as discovery drivers, why time-boxing investigations beats open-ended estimates, and how the Three Amigos framework (product owner, developer, and tester) ensures the right people are involved in requirement discovery. You'll also learn ho

When Atlassian announced that they were looking into individual resource planning, I was super excited! When I witnessed the first post on how they are thinking about implementing it, I was heartbroken... This is my BRUTALLY honest opinion on the suggested setup of individual capacity planning... in Jira. You can expect a deep dive into resource management, resource planning, and how I would do it if I had a position at Atlassian. Enter at your own peril.

If you want to automate so you can send out emails when Assets date attributes are within a certain range, then this is the video for you. In this video, I show you how to create a simple automation that can check a date attribute in Asset objects, and based on how many days there are to that date, an email will be sent out. This is great for getting notified when it is time to renew licenses or certificates, for example.