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Atlassian App Updates

These are the official product updates from Atlassian for their Cloud and Data Center products. We list them here so we can create content related to these release notes.

⚠️Introducing 'work' as the new collective term for items tracked in Jira Cloud

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- As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.
We’re introducing work as the new collective term for all items tracked in Jira. We’re also exploring ways to incorporate the language you use for your own work types.
Read more about these changes on the Atlassian Community.
Key changes
We're replacing ‘issue’ terminology with work as the collective term for all items tracked across Jira Cloud, including Jira Service Management, and Jira Product Discovery.
Your team’s work type terminology will be reflected in Jira whenever you create new work or reference specific items.
When it's not possible to use your specific language or when we’re referring to various types of work collectively, we'll use the term work item.

Benefits
Reduced technical jargon: Clear and simplified language that aligns with the needs of all teams, making it easier to collaborate on work and onboard new team members.
Jira speaks the language of your team: By embracing the work types you use, we aim to make Jira intuitive for everyone, whether you're a tech-savvy developer or a creative campaign manager
Reason for the change
Jira was originally developed as a bug tracker, designed to manage ‘issues' – and for years, that’s how we’ve referred to the work teams track in our tools. But, as our products have evolved, so have the use cases they support.
Today, Jira serves a diverse array of teams, each with unique workflows. We believe that the true power of Jira lies in its flexibility to represent all kinds of work. We’ve heard from you that the term ‘issue’ can be limiting and somewhat confusing in the context of your work.
How to prepare for the change
Apart from informing your teams, there's nothing you need to do in product to prepare for this update.
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Change the priority straight from Smart Link list view

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- Update the priority of Jira issues straight from Smart Link list view.
What is Smart Link list view?
While viewing Jira issues in Smart Link list view, select the priority from one of the items. Once the dropdown appears, you can update the priority straight from the cell.
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See breaching SLAs in the board insights panel

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- The issues for attention insight on Jira Service Management boards surfaces your 30 highest priority issues, making it easier to find and address important work.

You can now see issues that have breached, or are within 30 minutes of breaching their Service Level Agreements (SLAs) alongside any stuck and blocked issues so that you and your team know what to pay attention to next.
Find out more about the issues for attention insight.
Select Views in your project navigation, then select the Board tab, then select the Insights button to see your issues for attention. If you don't have Views in your navigation, or don't have boards enabled on your project, an admin can enable them from the Features page in your Project settings.
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Improvements to how fields display in custom tabs in the issue view

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- We’ve made improvements to how fields display in custom tabs on the issue view.
Previously when configuring a request type in Jira Service Management, if a field was added to both the request form and to a custom tab when configuring your issue layout screen, it would always display on the issue view as part of the request form - not inside a tab. Now these fields will always display in the custom tab in the issue view, honouring the configuration of your issue layout screens.
Read more about adding fields to custom tabs on issue view
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Mentions in databases

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- Users can now be notified when they are mentioned in Confluence databases. Collaborate more seamlessly by ensuring the right team members are in the loop on work.
Disable mention notifications by unchecking Send notification to mentioned user in the User field settings.
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Add Company Hub as a default landing page

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- Admins can now set their Company Hub as the default landing page for Confluence, replacing the default Confluece home page.
If you are a Confluence product admin, select Confluence administration (gear icon in the upper right). Then select Configuration > General configuration and scroll to Confluence landing page.
Use the dropdown menu to select your hub, the default home page, or a space's Overview page as the default landing page for all users.
Users can now access this page by selecting the logo in the nav bar or by navigating to [your domain].atlassian.net/wiki/.
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View and access previous Pipeline runs directly in the UI to help diagnose any issues

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- View and access previous pipeline runs directly in the UI to help you more readily diagnose any issues that may have occurred while running the pipeline. We are releasing this feature incrementally - 10% on January 13, 2025, 50% on January 14, 3025, and then released to 100 % of customers on January 15, 2025.
On the Pipeline result page for a specific pipeline, you'll see the Runs dropdown (if there were previous runs for that particular pipeline) that will display a list of these previous runs when selected. Select a run from the list to access and review the information associated with that previous run.
We have also added the run number into the URL. So, when you are viewing a previous run, you can easily save and share a link directly to it.
Note: The previous pipeline Runs dropdown will not show up if you re-run an entire pipeline. This is because when that happens, it creates an entirely separate pipeline, rather than an additional run on an existing pipeline.
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Plans summary page visual refresh

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- Feast your eyes on our new look and feel that's now applied to the summary screen.
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Track activities for Atlassian Analytics in the audit log

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- Use the audit log to see key activities such as when a dashboard, chart, data source, or data share is created, edited, or deleted. Read more about tracking activities from the audit log
To see audit log activities for Atlassian Analytics:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > Audit log.
From the Product filter, select Atlassian Analytics.
The audit log will show all tracked activities for Atlassian Analytics in your organization.
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Import CSV data into service projects with ease

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- With the new import experience, you can easily transfer information from CSV files into Jira Service Management, saving time and effort.
To import data into a new Jira Service Management project from a CSV file :
Select Projects > Create projects > Import data on the sidebar.
Select CSV to use any CSV file to import your data.
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Tailor your Jira Service Management sandbox setup

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- We're excited to introduce a new feature that allows you to save time by copying only the specific Jira Service Management (JSM) projects you need to your sandbox. This enhancement streamlines the setup process, ensuring you have exactly what you need without unnecessary clutter. Additionally, audit logs now track the copying of specific projects, providing a clear record of changes for better management and oversight. Understand how to select data to copy
To copy specific Jira Service Management (JSM) projects from your production to its sandbox:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products > Sandbox.
Under Actions in the product table, select Copy production data.
Select the Specific Jira Service Management projects.
Follow the prompts to copy data into your sandbox.
Learn about what we copy to sandbox
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Verify if the app can be installed on the instance by checking the license status of the app to be activated and the instance on which it has to be activated

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- The feature checks if the instance or App’s license is in the correct state before proceeding with the installation. This feature removes the confusion of the app getting installed but being uninstalled (for cases of failures where the license status is incorrect) after a few minutes since it immediately returns false if the app can’t be installed. Within this check BAG’s canActivate API is called to confirm if the app can be enabled on a given instance
With this feature a new message will be displayed if the user attempts to install an app with invalid license status Or with a valid license status but on an instance whose license status is invalid.
Usual error message:
We ran into a little trouble. It might just be a hiccup.
Error Message for this feature:
Please verify that your payment details and license status are correct before trying to install the app again.
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Improved PDF export

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- We've improved the way Confluence Cloud exports to PDF so that the exported PDF more accurately matches what the Confluence page actually looks like. For example, tables, mentions, dates, and other elements will all render the same way they do on the Confluence page.
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Data security policies have a fresh new look

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- Data security policies allow organization admins to control how users, apps, and people outside the organization can interact with content.
Currently, when you create a new policy, we list all the available rules for the selected coverage area. This was confusing and led to people accidentally activating the policy without configuring the rules.
Now, when you create a new policy you’ll explicitly add each rule to the policy as you configure it. This makes it much easier to see which rules the policy enforces.
These are minor changes that don’t change the functionality of your existing policies, but we hope will make it easier to set up and inspect in future.
To create a new data security policy or view existing policies:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > Data security policies.
Key changes
Rules must now be explicitly added to a policy, which makes it easier for you see what a policy does.
Coverage and rules are now configured in the sidebar, which makes it easier to navigate around your policy.

How to prepare for the change
You don’t need to do anything to prepare for this change.
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Confluence adds content types to onboarding

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- When onboarding into Confluence, you'll be asked whether to start with a page, whiteboard, or a database. This allows you to pick a selection that best meets your needs.
1. Create an Atlassian Account or sign-up for Confluence.
2. You'll be asked: What do you want to create first? This is where you'll see the content types selections.
3. Make a selection based on your team needs and proceed.
How to prepare for the change
1. No action is needed from the organization admin.
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Multiple AI features in Jira Service Management are now generally available

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- We’re excited to announce that the following Atlassian Intelligence-powered features in Jira Service Management are now generally available:
 
Similar requests panel that helps agents easily find issues similar to the one they’re working on.
Customer sentiment that helps you quickly understand how customers are feeling based on their comments.
Triage issues that suggests new request types for multiple issues in your queue.
Read more about Atlassian Intelligence features in Jira Service Management.
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Virtual service agent in email is now generally available

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- We’re excited to announce that the virtual service agent in email is now generally available. You can activate the virtual service agent in email so that your customers can find the help they need. When your customers send requests to the email address connected to your project, the virtual service agent responds using Atlassian Intelligence answers.
Find out more about using virtual service agent in email
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Sync user principal name from Microsoft Entra

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- You can now identify users you sync from Microsoft Entra (formerly Microsoft Azure AD) to Atlassian with user principal name.
By default all existing organizations use email when they sync users to Atlassian. You can change the setting from email to user principal name.
To select how to identify users:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > Identity providers.
Select your Microsoft Entra directory.
Select Edit to update how you identify users.
Select either user principal name or email.
Select Save settings.

Watch this release note
Products impacted
Atlassian Administration
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Summarize incidents and create incident timelines in Slack using Atlassian Intelligence

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- The "Summarize incident" feature powered by Atlassian Intelligence helps your on-call teams quickly catch up on the latest updates with concise summaries when they join an incident's Slack channel, eliminating the need to scroll through lengthy chat histories. The "Create incident timeline" feature provides a clear, step-by-step record of the incident by integrating key messages from Slack and updates from Jira Service Management, helping your team trace the incident's flow and understand what happened. You can also send selected entries from the generated timeline record back to the incident in Jira Service Management. Read more about summarizing incidents and creating incident timelines in Slack using Atlassian Intelligence.
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Editor: Agents appear next to page contributors

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- We're introducing a feature that lets you view Rovo Agent avatars in the page controls section of the Confluence Editor. Rovo Agents that you, or your collaborators, use in the AI Command Palette will appear next to the page contributors. This update aims to enhance visibility and collaboration within Confluence.
Editing: When you select a Rovo Agent in the AI Command Palette, its avatar appears in the page controls toolbar to the left of contibutors' avatars.
Collaborator awareness: Other collaborators can see the Rovo Agent avatar if someone else uses it.
Benefits
Improved collaboration: Easily identify when Rovo Agents are in use by collaborators.
Enhanced visibility: See Rovo Agent activity directly in the Confluence page controls toolbar.
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Editor: Default image insertion update

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- We're changing the default behavior for image insertion in the editor to always insert images as blocks rather than inline. This update addresses user feedback and analytics showing a preference for block images, enhancing document layout and usability.
Default block image insertion: Images will now be inserted as blocks by default, improving document structure.

Benefits
Enhanced document usability: Block images provide better alignment and spacing within text.
Improved layout consistency: Default block insertion ensures a uniform appearance for images.
User-friendly editing: Simplifies the process of managing images in documents.
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Whiteboards improvements

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- Improvements to Confluence whiteboards include the ability to:
- attach lines to the same shape and snapping lines to shapes to improve precision and complexity in diagrams
- drag sections from their title, smart sections won’t action on every load
- bulk import all Jira issues from a JQL query
- click on the zoom percentage to easily adjust zoom level
 
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Update to how comments are displayed in your Activity feed

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- Previously, when you replied to a comment on a pull request, the comment thread was immediately updated to display the most recent comment which caused the comment thread's position in the activity feed to be reordered. This was causing confusion and also making it more difficult for you to find and reply or react to a comment thread.
Now, the comment thread will not move from your display when a user replies to a comment thread on your pull request. The threads will still be ordered by the timestamp of the latest comment, but will not be reordered until you reload or refresh the page.
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Get more work done in less time with suggestions in Jira Service Management

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- We’re introducing suggestions on the issue view to help your teams gather context and start working on issues quickly based on a list of actions. Powered by Atlassian Intelligence, this feature is currently available for service requests and incidents only.
To turn on suggestions for a project:
From your service project, select Project settings, then Features.
Turn on Suggestions.
After the feature is turned on, the suggestions will appear automatically in the issue view for requests and incidents along with other context fields.
Read more about suggestions.
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See linked ideas inside the Jira issue view

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- The new ideas section inside the issue view enables you to see linked ideas and also search and link existing ideas from within an issue.
In Jira Product Discovery, select an idea, and on the right-side panel, click Delivery.
Create or link an issue to the idea and then go inside the issue view. You can now see a section for ideas.
Click the idea to display its details on the right-side panel.
In the issue view, click (+) and search existing ideas that you might want to link to the issue.
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Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.