Atlassian News week 11, 2025 - Manged Teams, Threaded comments and two EAP's.

This week we have seen a few new interesting news that is focusing on Confluence, Jira Service Management and Guard. We also saw the birth of a new Atlassian Community group for the people that are interested in how to migrate from Opsgenie after the announcement that Opsgenie will hit end of life in 2027. Let us dive into the news.

Jira Service Management News

Jira service Management saw two Early Access programs this week that both seem quite interesting!

Journeys for Jira Service Management

This helps you increase efficiencies by streamlining all the various processes in your organization that may cross multiple departments, such as employee onboarding or off-boarding that require action from different teams.
Atlassian Community | JWSE Story

Journeys for Jira Service Management first looks like a glorified automation, but once you look a bit closer it looks like a bit more than that. If you take a look at the screenshot provided you will see that Journeys seem to be more than just an automation as it has sections for channels, operations, notifications and even integrations. This suggests it is more like a new product with its own configurations, kind of like Operations is or Plans. Today we are already using automations for things like creating tickets in other projects and so on, so having a specified function for this could take this even further, especially if it can also tie into integrations and have its own notificaton scheme.

If you are interested in this, then make sure you sign up. You can do this using this link or by clicking the link at the end of the article in the Atlassian community.

Third-Party Knowledge Sources in Jira Service Management

This is something I know a lot of people have asked for, and I know more than one person that has explored Rovo just because of it. This early access program is only for people that have a paid Rovo license and is either on a Premium or Enterprise license for the Jira Service Management. If you fulfil those criteria, then you will be able to join this EAP and try out the following functionality:

• Connect third-party knowledge from Sharepoint and Google Drive into Jira Service Management’s native knowledge base

• Increase the amount of organizational knowledge available for help seekers via help center and search

• Improve adoption and quality of responses in AI Answers

If you are interested in this, then make sure you sign up. You can do this using this link or by clicking the link at the end of the article in the Atlassian community.

Jira News

For Jira we have two nice new features being announced this week.

Threaded comments in Jira

This is something many have asked for, and now we will get this in Jira. The article about this is a bit vague, so it is not quite clear when it will roll out or if this is just for Jira, or also other flavors of Jira. I would assume it will be for all flavors since they should all share the same comment structure by now. It is also not clear what the impact of this will be for the API or automations. I assume that support for the new comment type that is referred to as a "child comment" may not be there right away, but will be added later.

You can read the full article in the Atlassian Community here.

New Fields Experience in Jira Team-managed Projects

While no fan of Team managed projects, this new feature is actually very good. In short this is a mini version of field management that is only related to a specific Jira project. This is an amazing feature, and it takes custom fields for Team managed projects a bit closer to becoming a micro-jira setup within the platform. In doing so it becomes even easier for teams to manage their Team managed project.

As a little bonus Carol Low from the Atlassian product team also teased that they are working on getting this out for Company Managed projects as well! That is a really nice tidbit that I am very curious about.

You can read about this change in this community article, and you can find Carol's comment in there as well.

Confluence News

For Confluence, we got no less than three new features teased by Abhinav Singh, and they are pretty awesome to be honest. All three new features can be read in this article found in the Atlassian community.

Live Docs

This is a new content type specifically created for real-time collaboration. Live docs exist side by side with pages, and you can change the type between the two as you see fit. This is great if you have a document you want to brainstorm or collaborate on during a session and then have it become a page again. I assume the major difference is in how the changes are saved, so your live session will be saved just once rather than having everyone saving multiple versions, but I have not tried it yet.

Simplified access to tools

This seems to be a bigger change than I first thought because just like the major UI change for Jira, this actually have a rather big impact on the UI for Confluence with the following changes:

• Redesigned Header & Overflow menus across all content types

• New floating action bar (bottom right) for frequently used actions

• New Details Panel for comprehensive information about your content (opened via floating action bar)

Comments Panel

This is also a big change to Confluence where both inline comments and the side footer comments are merged into a sidebar experience. I am not sure how I feel about this because the screenshot looks a bit cluttered, and I get the sense that this is more like the experience that you see in Medium. I am not a fan of that, but I might be wrong. Regardless I keep an open mind until I have had a chance to try this out.

The changes in bullet points are as follows:

• Centralized view for both inline and page-level comments

• Quick filters for open, unread, and resolved comments

• Instant navigation to specific comments

Managed Teams is now available to Premium and Enterprise customers!

This is a huge announcement that was dropped by April Chi in this article in the Atlassian community.

As Atlassian Guard customers, you'll be able to leverage an externally managed team i.e. connect a Team to SCIM-synced group.

**This feature will be available for organizations with at least one Premium or Enterprise plan for Jira Cloud, Confluence Cloud, Loom, or Compass.

Managed Teams is a new type of teams that you can then connect to a specific group. These teams can only be created by the organization administrations, and you can either connect the teams to local groups or AD groups synced through SCIM in your AD connection. I guess you can kind of see this change as we now have Team managed teams that anyone can create across all products of your Atlassian organization AND a company managed Team version that can only be controlled by the organization administrators.

This is very good, even though I am no fan of manually handled groups as they are massive security issues in most situations. If you stay away from local groups and just use synced groups from your AD and base that on your organization structure, then this is amazing!

For the Managed Teams you will see a blue checkmark badge to show that they are verified Teams, which I like.

Opgenie News

For Opsgenie we got the news a few weeks ago that Opsgenie is being sunset in 2027 and people got a bit upset about that.

New Opsgenie migration group

As a result of the reception to that news Atlassian has created a new community group for anyone that have questions or concerns on how to migrate to Jira Service Management (or other solutions). You can find this announcement here and the new Opsgenie migration community group is located here.

Data Center News

We have many reports on people that have been informed by Atlassian that their Data Center certifications are being sunsetted. There are now no Data Center certifications available which is a clear indicator that Atlassian is more or less abandoning their self-hosted products. With several tracks on how to secure and optimize your Data Center products at Team 25 some of us are wondering if this is a sign that Atlassian will make an announcement on the future of Data Center at this year's event.

Atlassian is very clear that they are Cloud first and the lack of attention to the self-hosted products has caused concern for many that are still on those platforms. I would not be surprised to see Atlassian letting go of Data Center next year and turning it either into a community version to be managed by Atlassian partners, or simply shut down.

It is all speculations at this point, but if you are on a self-hosted platform you might want to make sure you have both a plan B and plan C for what might be announced at Teams 25 and Teams 26...

That was all folks!

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