Jira Service Management has updated how request sharing settings are enforced when searching for users to mention or add as participants. This change ensures that privacy and sharing configurations are strictly followed across all parts of the app, including when using search and participant APIs.
To get started with this change:
Go to a request in Jira Service Management.
Select the Share button or use the "@" symbol to mention a user in a comment.
Notice that the list of available users now strictly aligns with your project's request sharing and security settings.
Key changes
Request sharing settings are now consistently applied when searching for users to mention or add as participants.
The fix ensures that mention search and share participant APIs respect existing organizational sharing restrictions.
Users will only see and be able to select participants who are authorized based on your current configuration.
Benefits
Prevent unauthorized users from being exposed or added to requests through search or mentions.
Ensure your data privacy and sharing policies are enforced across all interaction points in the app.
Maintain confidence that your request sharing configurations are working as intended throughout Jira Service Management.
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