Independent customer access settings for Customer Service Management

Admins can now manage customer access settings for Customer Service Management separately from Jira Service Management. This change allows you to enable public signup and anonymous access for your Customer Service Management help center while keeping your Jira Service Management projects restricted to internal or specific external customers. By decoupling these settings, you have more flexibility to tailor the signup experience and help center visibility to the specific needs of each app.

Manage customer access to your channels

To get started with this change:

1. Go to Atlassian Administration at admin.atlassian.com.

2. Select your organization, then navigate to Products.

3. Select Jira apps from the Jira admin settings in the top navigation Settings.

4. Navigate to Customer access within Customer Service Management and Jira Service Management to configure signup and portal access settings independently.

Key changes

• Global customer access permissions for signup and anonymous help center access are now separate for Customer Service Management and Jira Service Management.

• Admins can allow anyone to sign up for Customer Service Management without impacting the restricted access settings in Jira Service Management.

• Anonymous access can be enabled specifically for the Customer Service Management help center to allow help seekers to view content without logging in.

Benefits

• Provides greater control over who can access and sign up Customer Service Management

• Reduces configuration conflicts by allowing different access models for internal support and external customer service.

• Improves the customer experience by enabling public access to help resources where appropriate.

• customer service management