Jira Service Management project admins can now view both outbound customer notifications and inbound email logs from a single Email logs page. This unified experience eliminates the need to switch between the notification settings and the email channel configuration to diagnose delivery issues, saving you time when troubleshooting communication with your help seekers.
Go to your service project and select Project settings, then Email logs.
Select the Customer notifications tab to view outbound logs for customer invites and request notifications.
Select the Incoming emails tab to view inbound logs.
Use the channel selector dropdown to choose a specific email channel and toggle between Processing log and Connectivity log to see detailed activity.
Key changes
Unified logs interface: Both inbound and outbound email logs are now hosted on one page instead of separate modals and settings.
Channel-aware inbound logs: Use the new dropdown to switch between different connected email accounts without leaving the page.
Enhanced visibility: Connectivity logs are automatically shown or hidden based on whether you use a custom or on-demand email channel.
Sub-toggles for precision: Switch between invite logs and request notifications within the outbound tab to find exactly what you need.
Benefits
Reduces fragmented workflows by centralizing all project email activity in one place.
Speeds up troubleshooting for admins by providing a single view of the full inbound and outbound communication history.
Improves discoverability of inbound logs, which were previously located inside individual email channel settings.
Maintains a familiar experience as the original logs modal remains available within Email channels settings for quick access.
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