Advanced conditional logic in request forms

Forms now support advanced conditional logic, so teams can show or hide form sections based on multiple conditions. This helps request forms stay focused and relevant, making it easier for people to provide the right information.

To get started with this change:

1. In Jira Service Management, go to your service space.

2. Select Space settings, then select Forms.

3. Open an existing form or create a new form.

4. Add sections and fields to your form.

5. Configure conditional logic so sections appear or hide only when the defined conditions are met.

6. Save your changes, then preview the request form to confirm the conditional sections behave as expected.

Key changes

• Support for advanced conditional logic on Jira Service Management forms.

• Ability to control when sections appear or hide based on multiple field conditions.

Benefits

• Helps customers see only the questions that are relevant to their request.

• Reduces confusion by hiding unnecessary sections.

• Improves data quality by guiding people to provide the right information.

• Gives teams more flexibility to model complex intake processes in one form.

• jira service management