Our client is looking for Head of IT & Client Support to lead their IT and Client support team. We are looking for someone who has an interest in Tech, is service minded and has a stable leadership.
Our client is a B2B company with worldwide clients. The team provides external and internal support and is located in several locations with the main hub in Stockholm. As Head of IT & Client Support, you will get the opportunity to develop and build the structures and processes needed to provide reliable, high-quality support to our global clients.
As Head of IT & Client Support the main scope of your work will include:
Ensure a great customer service experience and provide excellent support through our helpdesk, network administration, internal IT and temporarily our Supply Chain function
Lead and develop the Support team (currently 5 employees)
Define and optimize customer support procedures, policies, priorities, templates and standards
Scope responsibilities of each employee, and ensure backup/redundancy including on-call duty to service our demanding clients all over the world
Take ownership of critical customer issues reported and see problems through to resolution via coordinating and allocating resources as well as develop action plans and improve processes
Define action plan and allocate resources in case of a major service disruption (P1 incidents)
Your profile:
You are a calm and collaborative leader with a background in support desk management in the IT or SaaS industry and strong skills in communication, coordination and project management
You have a strong sense of ownership and as a result-driven person you see things through to the end
You have an ability to see the bigger picture and draw conclusions as well as to take decisions
You have conceptual skills and passion to develop and implement new procedures
You have:
Proven work experience of support desk management in the IT industry, great leadership and experience in leading a team with both senior & junior colleagues
Several years of working with customer service and with an ability to run several projects in parallel
Proven experience in both being a part of and leading a remote team
Full verbal and written proficiency in English
Additional skills that are beneficial:
Experience in eCommerce operations, Supply chain, and even more favorable if you have worked with hardware and maintenance
Interest in photography, camera & lightning
Bachelor/Master of Science in a technical field most welcome
Full verbal and written proficiency in Swedish language
Start: Asap Varaktighet: 3 months Arbetsort: Stockholm (remote) Typ av jobb: Frilansare
- Owner
comment_4922Our client is looking for Head of IT & Client Support to lead their IT and Client support team. We are looking for someone who has an interest in Tech, is service minded and has a stable leadership.
Our client is a B2B company with worldwide clients. The team provides external and internal support and is located in several locations with the main hub in Stockholm. As Head of IT & Client Support, you will get the opportunity to develop and build the structures and processes needed to provide reliable, high-quality support to our global clients.
As Head of IT & Client Support the main scope of your work will include:
Your profile:
You have:
Additional skills that are beneficial:
Start: Asap
Varaktighet: 3 months
Arbetsort: Stockholm (remote)
Typ av jobb: Frilansare
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