Whether you’re in IT operations or support, delivering services to colleagues or customers, you've heard AI's benefits. But adopting AI means balancing outcomes with governance, security, and data quality, making it hard to align with business objectives or to know where to start. Tune in to our expert-led webinar series to differentiate between the hype around AI and practical applications that create genuine value.
In episode 2 of our AI series, learn how Atlassian tackles common challenges surfaced in our annual State of AI in Service Management report. Discover how Atlassian can help support teams provide excellent employee and customer experiences, and can empower operations teams to accelerate innovation.
The arrival of AI has rocketed the pace of innovation to a new level, demanding that businesses build products and services faster than ever before, while maintaining quality and performance. Atlassian’s State of AI in Service Management report for 2025 unveils the challenges, successes, and future goals of teams embarking on their AI journey. Join Atlassian Senior Technical Product Marketing Manager, Kate Clavet, to discover:
Results from the latest State of AI in Service Management report
An overview of Atlassian’s latest AI capabilities for Dev, Ops, and business teams like Customer Service or HR - including new agents, more ways to automate workflows, and dynamic, proactive AI responses
Top tips to beyond just experimenting with AI to unlocking rapid innovation
Register to join us live or to get the on-demand recording and level-up your use of AI for service management!
As an experienced technical product marketer Kate is passionate about helping people find calm at work during stressful moments. She joined Atlassian in 2018 during the Opsgenie acquisition and has experience in both the hardware and software industries. When not working, she finds joy in being outdoors, reading, and lifting heavy things.
Ben Costello
Principal Product Manager, Atlassian
Ben is a Principal Product Manager at Atlassian where he’s leading the AI transformation of Jira Service Management. His primary focus is empowering service teams to deliver faster, better service with agentic workflows and to accelerate service team productivity with personalized, proactive and truly valuable AI assistance.Ben has past experience leading service teams which has made him passionate about ensuring that AI is used to solve real service problems and to provide measurable impact on the key needs of service teams and the employees that rely on them.
