Why does your team keep missing sprint commitments even when everyone is working hard? The answer isn't effort, it's capacity planning done wrong. In this episode, Alex and Atlassian expert Jimi Wikman have a brutally honest conversation about what capacity management really is, why most teams get it completely backwards, and what you can actually do about it. If you've ever watched a sprint fail and wondered why this video is going to hit home.

👉 What we cover:

• 🤔 Capacity management vs. resource management — they're NOT the same thing

• 😬 Why Atlassian's native capacity tools are a disappointment (so far)

• 💸 How missed timelines cost companies millions — a real-world horror story

• 📉 The mythical man month — why throwing more people at a problem makes it worse

• 🧠 The psychology of teams when new members are added mid-project

• ✂️ Why your real capacity is only 50% of what you think it is

• 📊 How to calculate capacity the right way — vacations, sick days, meetings & more

• 🎯 Why you should only fill 75% of your sprint capacity (and what to do with the rest)

• 🖖 The "Scotty method" — why underpromising and overdelivering builds unshakeable trust

• ⚠️ Say-do ratio — does it actually matter and should you track it?

• 🏆 Story points vs. hours — which one actually gives you better visibility?

• 🔄 Why agile and fixed-price projects are fundamentally incompatible

• 📉 The psychological spiral that happens when teams miss sprints repeatedly

💬 Does your team consistently hit your sprint commitments? What's your biggest capacity challenge? Drop it in the comments!
👍 Like, Subscribe, and stay tuned — estimation deep dive is coming next!

Is your team overloaded, underutilized, or just completely unplanned? You're not alone. In this episode, Alex sits down with Atlassian expert Jimi Wic\kman for a no-fluff, honest conversation about resource management and capacity planning, what they are, why most teams get them wrong, and how to actually do them right inside Jira.

Whether you're a project manager, line manager, or scrum master trying to get a handle on your team's workload, this one is packed with real-world advice you can use immediately. 👉 What we cover:

• 🤔 Resource management vs. capacity planning — what's the actual difference?

• 📊 Why Jira has zero native resource or capacity management out of the box

• ⏱️ How to calculate real capacity (hint: efficiency matters more than hours)

• 🗓️ Allocation vs. actual work — why over-promising kills projects

• 💸 The true cost of NOT doing resource planning (think: millions wasted)

• 🛠️ Best Jira marketplace apps for resource & capacity planning

• 🏆 Big Picture vs. Tempo vs. Jira Plans — which one wins?

• 📋 How to use skills, roles & team templates to plan smarter

• 🚀 Tips for getting started from scratch with zero baseline

💬 Are you doing resource management in Jira? What tools are you using? Drop it in the comments!
👍 Like, Subscribe, and share with your project management team!

Atlassian Assets is no longer just a JSM feature — it's now a full platform app. But is it actually ready for real-world admins? In this episode, Alex and Jimi go head-to-head with completely opposite takes on one of Atlassian's most ambitious tools.

One of them loves it. One of them hates it. Both of them have the scars to prove it.

⚡ What we cover:

📦 How Insight became Assets — and why the cloud version was a disaster at first
🔧 Why setting it up wrong is worse than not using it at all
📊 Data modeling 101 — why database skills are now an Atlassian admin requirement
📥 CSV imports: from nightmare to actually manageable
🔐 The permissions problem nobody is talking about
💰 Pricing changes — what the JSM divorce means for your org
🛠️ Entra, Intune & third-party apps filling the gaps Atlassian hasn't fixed
🚀 Real use cases: IT hardware, licenses, certificates, space ownership & more
📚 Why the lack of documentation is the biggest problem holding Assets back

💬 Where do YOU stand on Atlassian Assets — love it, hate it, or still figuring it out? Drop it in the comments!
👍 Like, Subscribe, and share with your Atlassian admin friends!

Are Atlassian's constant updates helping or hurting your business? In this episode, we dive deep into Atlassian's release cadence — from Jira Cloud's new seasonal releases to the chaotic flood of daily changes across Confluence, JSM, and more. We talk about the real-world pain of broken documentation, renamed features, removed functionality, and being blindsided by changes mid-client engagement. If you manage Atlassian tools for your organization or customers, this one will hit close to home.

⏱️ Topics covered:

• Jira Cloud's new seasonal release model — is it actually better?

• "Projects" → "Spaces" → "Issues" → "Work Items" — make it stop

• Why release notes are scattered across 6 different places

• Removed features with zero warning (RIP individual capacity planning)

• Is Atlassian truly enterprise-ready?

• What Atlassian CEO Mike Cannon-Brookes said about the rate of change
  

💬 Drop a comment — has an Atlassian update ever broken your workflow or cost you a client?
👍 Like, Subscribe, and hit the bell so you never miss an episode!

Unsure how to handle ambiguity during sprint planning? In this video, we break down the concept of agile spikes — what they are, when to use them, and how to structure them so your team stays focused without going down rabbit holes.

We explore how to use epics as discovery drivers, why time-boxing investigations beats open-ended estimates, and how the Three Amigos framework (product owner, developer, and tester) ensures the right people are involved in requirement discovery. You'll also learn how to scope a spike effectively so engineers solve the right problem — not every problem.

Whether you're managing a product team or working within a project-based model, this conversation offers practical strategies for handling unknowns without derailing your sprint. We also cover when spikes add real value versus when they become just another arbitrary task in your backlog.

Key topics include spike workflows, epic status tracking, time-boxing requirements, backlog management, and the true cost of requirement discussions.

Perfect for Scrum Masters, Product Owners, Agile Coaches, and developers looking to sharpen their sprint planning process.

Checkout everything Jimi has going on https://jimiwikman.se/

When Atlassian announced that they were looking into individual resource planning, I was super excited! When I witnessed the first post on how they are thinking about implementing it, I was heartbroken...

This is my BRUTALLY honest opinion on the suggested setup of individual capacity planning... in Jira. You can expect a deep dive into resource management, resource planning, and how I would do it if I had a position at Atlassian.

Enter at your own peril.

If you want to automate so you can send out emails when Assets date attributes are within a certain range, then this is the video for you.

In this video, I show you how to create a simple automation that can check a date attribute in Asset objects, and based on how many days there are to that date, an email will be sent out.

This is great for getting notified when it is time to renew licenses or certificates, for example.

In a previous video, I showed how you can set up two custom fields for Assets, so the selection of the first field will act as a filter in the second field. This way, we can, for example, select a country in the first field and then show the cities based on the country selection in the second field.

In this video, I show how you can expand on this so that if you select multiple options in the first field, you will also get a selection for both in the second field. It might seem like a simple change, but it is actually a bit tricky!

On my website, I am building a new section for Videos. This is where all my videos will be added, including the ones I create here on YouTube.

In this video, I show you the new videos section and talk about my thoughts and how it works.

With the end of life for Atlassian data center products in 2029, how will this affect Atlassian architects and administrators who are more technically oriented? Also, what does this mean for Atlassian partners that might focus a lot on the technical aspects of the tools today?

In this video, I give my point of view on this topic based on my experiences both on the technical aspects of the industry and as someone who works on the strategic aspects as well.

Is the Atlassian Strategy Collection really the answer for modern Project Portfolio Management (PPM)? In this video, I take a critical look at Align, Talent, and Focus—three key components designed to connect strategy with execution. While Atlassian promises better alignment, resource visibility, and prioritization, do these tools truly deliver for enterprise-level portfolio management?

Is the Strategy Collection even trying to target PPM capabilities, and if not, what is their target customer group? I have tried to find these answers, and in this video, I give you my findings.

This video is a follow-up to my previous video, which I made before Atlassian Team 25 in Barcelona, and the result is the outcome of my investigations since then.

https://jimiwikman.se/content/videos/my-videos/atlassian-videos-by-jimi-wikman/910_app-collections/atlassian_strategy-collection/atlassian-expert-jimi-wikman-is-confused-what-is-the-atlassian-strategy-collection-r32/?&do=getNewComment&d=49&id=32

 The first year of writing my book, the Advanced Atlassian Administration Guidebook, has been a journey. From nothing more than an idea after a horrible work experience to something very real. From creativity to struggles from losing a loved one, and the joy of starting a new, exciting job.

In this video, I provide an update on my book and share with you what I have written and my plans for 2026 as I move into Phase 3.

The Customer Service Management app from Atlassian is now part of the Service Collection, and in this video, I share my first impressions and honest review. I’ll walk you through what this app is, how it works, and how it compares to Jira Service Management. Is it worth adding to your toolkit? Should you get it today? Watch to find out!

✅ What you’ll learn in this video:

• What is Atlassian Customer Service Management?

• Key features and functionality overview

• How it stacks up against Jira Service Management

• My honest opinion and recommendations

💬 Want to discuss Customer Service Management or get expert help? Join the community forum:
👉 https://jimiwikman.se/forums/forum/155-customer-service-management/

In this video, I will show you three automations that will allow you to: - Create new Assets from a Work Item when they are approved - Create a Work Item when a new Asset is created - Update Work item fields when the connected Asset have data updated

In addition to this, I also talk about the three options to capture create, update and delete events for assets in the Jira automation Object trigger.

...and more :)

#atlassian #assets #automation #jira #atlassiancreator

The Atlassian Strategy Collection was announced in 2025, and it is a collection that consists of the Atlassian product apps Align, Focus and Talent.

But what are those mysterious apps?!

Align has long been a standing joke in the Atlassian community because it was impossible to get your hands on to test and explore. Talent and Focus have been showcased very briefly, and it has been unclear what exactly they can do.

In this video, I go over my confusion and my observation so far of the Atlassian Strategy collection. This is a two part series where this video is about my understanding and confusion before Atlassian Team 25 in Barcelona. The second will be about how my understanding have changed from the event and what my thoughts are on the future of the collection itself.

#atlassian #strategycollection #team25 #align #focus #talent #atlassiancreator

In Jira we have all been using Jira projects as the container for our work, but now, finally, that is changing. Jira Projects are being renamed to Jira Spaces!!

This was announced today in the Atlassian community, and I could not be more happy about this finally being publicly announced!

This change is for Jira, Jira Service Management and Jira Product Discovery.

#jira #jiraservicemanagement #jiraproductdiscovery #atlassian #atlassianchampion #namechange

---

Atlassian Community Post:

https://community.atlassian.com/forums/Jira-articles/Evolving-Jira-terminology-Projects-will-soon-be-Spaces/ba-p/3034977

----

My Website:

https://jimiwikman.se/

My LinkedIn Profile:

https://www.linkedin.com/in/jimiwikman/

Atlassian Administrator Group:

https://www.linkedin.com/groups/10151001/

My book about the challenges of being an Atlassian Administrator is still in progress, but it has been a bit delayed due to recent events.

In this video I explain what has happened and go through what I have in the book and some sneak peeks of the content.

#atlassian #AtlassianChampion #atlassiancreator #book #jimiwikman

A new feature has landed where you can take the Views feature in Jira Service Management to the next level.

For a while you have been able to add the Views feature which give you the ability to add a Board view and a Calendar view for your Jira Service Management project.

Now you can take that to the next level by adding a board view and a calendar view directly into your QUEUES!

You read that right, you can now have a board view and a calendar view added to your list view for each of your queues!

This is amazing for many reasons, and in this video I show how to get this setup and how to configure it.

#jiraservicemanagement #queues #views #AtlassianChampion #jimiwikman

Atlassian Guard helps teams manage user access and protect company data in Atlassian cloud tools. One of the core features in Atlassian Guard is the ability to create Authentication Policies. In this video I go over the four authentication policies I use in Guard and the reasons why.

#guard #atlassian #authentication #policies #atlassianchampio

Confluence is getting several changes to its UI with both a new navigation and many features either being moved or merged with other functions. In this video I go over the latest UI changes and the new navigation so you can find your way around once you get the new experience.

#confluence #ui #navigation #atlassian #atlassiancreator #AtlassianChampion

In Confluence, you have a Macro called Cards that is an amazing macro for creating dynamic content based on filters. Learn how to use the Card Macro and listen to me rant a bit over the fact that this macro is only available for Confluence Premium and Confluent Enterprise customers.

#confluence #card #macro #atlassian #atlassiancreator #AtlassianChampion

Playbooks for Jira Service Management is an amazing new addition to Jira Service Management that allow you to add step-by-step instruction with automations and detailed logs of who did what and when.

In this video I go over how to create playlists, how to add steps to the playlists and of course how to execute playlists within Jira Service Management.

🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️

*Discuss this video on my website:*
https://jimiwikman.se/about-me/my-videos/atlassian-videos-by-jimi-wikman/playbooks-for-jira-service-management-provides-new-ways-to-work-r24/

🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️🎞️

#atlassian #playbooks #jiraservicemanagement #atlassiancreator

Security for API in the Atlassian Cloud is a very important thing and in a new article in the Atlassian Community we got several new updates on changes coming soon.

When creating an API key, admins can restrict access to only the necessary permissions. Adding scopes restricts access to only what is necessary, helping to reduce the scale of any potential security incidents.

This is an amazing addition that really can secure your API. Early Access Program: Service accounts: reduce admin overhead with service accounts by eliminating the need to maintain passwords, SSO, or 2FA for accounts that are only created to run scripts and integrations. Another amazing addition that really, really will save time and effort when setting up integrations!

In the article we also see more information on Orphaned API keys and Expiry of API and SCIM keys.

////////////////////////
Atlassian Community Article:
https://community.atlassian.com/forums/Trust-Security-articles/Improved-API-security-and-expanded-authentication-policy/ba-p/2996413#U2999880
////////////////////////

At the Atlassian team '25 event last week several people took notice when Mike Cannon-Brooks, the founder of Atlassian continuously referred to the Atlassian products as apps.

As it turns out this was intentional and Atlassian has actually renamed their products to apps. As we already have apps in the form of marketplace apps, this begs the question: what is Atlassian thinking?

In an article in the Atlassian Community Atlassian is trying to explain this strange move, but I fail to understand the logic of having multiple things being named the same.

So in the future when someone refers to an app, then it can be a product like Jira, it can be a platform feature like Goals, it can be a marketplace plugin, or it can be an actual app like the mobile app for Jira.

Needless to say, this is causing some frustration and a whole lot of confusion.

The fact that this comes at the same time as the Issues are being renamed AND a completely new UI is rolling out is really not a good way to manage change.

Forum Discussion:

Atlassian Team '25 was held last week in Anaheim California and as always it was a massive marketing campaign designed to hype and increase sales.

00:00 - Like last year's event however there is more happening than just new features and new products. Atlassian is changing before our eyes and this year a lot of big changes occurred!

01:29 - Categorizing the Atlassian apps (products) is now happening, and we see a whole new ecosystem unfold. Atlassian is renaming their products to become apps, which is very confusing.

07:24 - A new packaging based on the new categorizing of the apps was presented, and they are called Collections. Two collections were announced: The Teamwork Collection with Jira, Confluence and Loom and 09:31 the Strategy collection with Align, Focus and the new app named Talent. It is an interesting choice as Align has been in a very awkward position before…

09:23 - Rovo is now the core of all products and Atlassian is making working with Rovo even easier with the new Rovo Studio. This is a shift from Jira towards Rovo and it is an interesting shift.

21:55 - New Cloud solutions are rolling out in the form of Government cloud and Isolated Cloud. Isolated cloud begs the question of where will this put the Atlassian Data Center platform, which was not mentioned at all.

26:52 - Customer Service Manager is a confusing product that is a bit unclear on what it is and how it fit with the rest of Jira Service Management. It looks like a Rovo Chat with some additional views, but it is unclear exactly what this is...