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Today Atlassian announced the new package for their ITSM solution. The new package is called Jira Service Management and it is a bundle of Jira Service Desk, Opsgenie. This is a pretty sweet package and it is quite powerful for anyone who want to combine Agile and ITIL4 as a power combo for the future. This is quite the change for Atlassian and it is probably to compete with ServiceNow that has had a stronger ITSM solution as their main selling point. This new service package, and especially the new name for it, will probably pave way for more companies to look at Atlassian even for their ITSM solutions. This new package, combined with Jira Software, Confluence and Bitbucket now means that you get a complete package for ITSM and Agile methodologies. There will be improved integrations with Insight, the asset management solution Atlassian purchased from Mindville earlier this year. This will greatly improve the usefulness of the Atlassian ITSM package. This comes at a pretty good time as I am building this for several clients, and they will be very happy about these new changes. View full blog article

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Atlassian has announced that they have acquired Halp. Halp is an interesting take on support for Slack that allow you to create support tickets directly from conversations in Slack. As Halp can also be integrated with Jira Service Desk it makes sense for Atlassian to make the investment to purchase Halp to further strengthen their service portfolio on the support side. Halp have made a bit of an impact in its only 12 months life span and with the simplicity of just posting an emote in Slack to create separate support tickets it has been a hit. Good integrations with Jira Service Desk and Zendesk has of course been a big part and now with integrations to Microsoft Teams it is even better. Not only will Halp make it so much easier to keep track of support questions in Slack, but by integrating with other tools such as Jira Service Desk, then you have a powerhouse. It will update on both sides of the integration allowing you to meet your clients where they feel most comfortable and still maintain proper workflows. You can even connect it to Confluence or Slack messages to create knowledge bases. This is of course another step to connect closer to Slack that purchased the rights to Atlassians previous chat products. Naturally Slack is very happy about this acquisition: In the future we will see deeper integrations with Jira Service Desk and Confluence for sure, but there are hints forr new integrations with OpsGenie and Trello for example. It will undoubtedly be an interesting journey to follow in the future. View full blog article

This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves. Claim accounts after verifying a domain To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain. Jira platform Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product. Need help with next-gen projects or service desks? Try searching for what you need We’ve improved how to get help with your next-gen project or service desk. We’ve moved our documentation into Jira Software and Jira Service Desk to help you find relevant help to your questions. To search for help content in next-gen projects or service desks: If not already there, navigate to your next-gen project or service desk. From the navigation bar, select Help. When you reach out for help, Jira will suggest relevant content based on the screen you’re currently viewing. To find other help, use the search bar. Next-gen: Epic panel in backlog You can now manage epics on the backlog of your next-gen project via the Epics panel, similar to how epic management works in classic Jira Software projects. Changes you make in the panel on the backlog will reflect on the Roadmap, and vice-versa. Find issues you've recently worked on We’ve added a new Worked on tab to the Your work page. This tab lets you quickly find and resume work on issues you’ve updated recently. Head to Your work > Worked on to get started. Improved navigation in Jira Cloud We’ve created an improved navigation experience that always appears at the top of the screen, with clearly labeled buttons and menus to help you search, create, and resume your work. Find out more about our improved navigation experience and when you can try it out. New issue view: Improved date formatting in the history feed Dates in the history are now more consistent. They’ll correctly show when changes happened relative to your time zone and be translated into the language you’ve chosen for Jira. Select your email notifications for issue activity from personal settings Jira sends email notifications when certain activities occur on issues. In your personal settings, you can now choose whether you want these notifications. If you do, you can toggle notifications for issue activity when you’re a watcher, reporter, assignee on an issue, when someone mentions you, and when you make changes to an issue. Learn more about choosing email notifications. Issue collector no longer matches the submitter's user session to make them the reporter We’ve adapted our issue collectors to the Chrome browser’s new cookie security features, but have had to change how they work. The issue collector no longer matches a submitter’s user session to make them the reporter. You can still match them by email address. To improve issue security, project and issue keys are no longer displayed in the success message after submitting feedback on an issue collector (unless the project is open to anyone on the web). Learn more about using the issue collector. Jira Software We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects. GitHub app on the Atlassian Marketplace We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet. This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector. Kanban boards just got faster Is your team so productive, their 'Done' column is always overflowing? Too many issues on a board can slow it down and make you scroll way too much. To fix this, we’re bringing what we’ve codenamed “Fast Kanban”—a way to keep your board fresh and clean, and as quick as a flash. The idea behind it is simple. The ‘Done’ column will now show only issues that have been updated (in any way) in the last 2 weeks, hiding the rest. Less noise on your board means happier teams. Any project admin can change the retention period, or choose to display all issues, if they prefer. Learn more Quickly copy a link to an issue in your next-gen project backlog When viewing your backlog, you can now copy a link to an issue to your clipboard. To try it out: Navigate to your next-gen project backlog. Locate the issue you want a link for. Select More (…) > Copy issue link. The link to the issue is copied to your clipboard, ready for you to paste into a Confluence page, Slack message, or anywhere you might want to share your issue’s link. Jira Service Desk New issue view for Jira Service Desk The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view. Use keyboard shortcuts in your queues Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard! Remind agents to update empty fields when moving a request in your next-gen service desk We added another rule to your next-gen service desk workflows. Now, you can prompt your agents to complete an empty field when they use a specific transition to change an issue’s status. The rule removes a burden on your teams to remember to fill in specific fields until they matter. It keeps them focused on the important work of helping your customers. To learn more about the rule, and get an example of how to use it, check out our complete documentation on next-gen workflow rules. Confluence You can now create spaces on Android mobile Android users can now create spaces on-the-go in the Confluence mobile app. You can find this action in the overflow menu (•••) in the top right corner of the app. Your editing experience just got an upgrade The new Confluence editor allows anyone to create beautiful, powerful pages effortlessly. Check out the editor roadmap to learn more. End of support for nested tables As we work on creating a more stable editing experience, we will no longer support nested tables - that is, a table within a list, block quotes, or another table. Existing nested tables will not be affected, you simply won't be able to create new nested tables. We're extending editing improvements to all pages on Android The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site. Jira issue URLs are converted to smart links When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions. Convert pages to use the new editor You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more Confluence navigation just got better Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more Portfolio for Jira plan macro The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams. Bitbucket A merge checklist has been added to the right sidebar of the new pull request experience In the new pull request experience, you can now view any merge checks via the sidebar located on the right side of a pull request. Merge checks allow admins to recommend (on standard plan) or require (on premium plan) specific conditions on merges for individual branches or branch patterns. Merge checks work in tandem with branch permissions to give your team flexibility and control over your development workflow. New Code Review - Limit the amount of rendered diff content Limits the amount of pull request content rendered in the diff and file tree to improve browser performance. Limits include the overall number of files and number of lines for the entire diff. Learn more Diff comment replies limited to one level of indentation In the new code review experience, replies to diff comments are now limited to one level of indentation, meaning all replies are still displayed but they are all at the same level of alignment. Along with the updated display, Bitbucket Cloud now auto-populates the @mention of the person to whom you are replying. Enable git clone options at step level You can now enable git clone options at a step level. Check out the docs to learn more. View full blog article

This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves. Claim accounts after verifying a domain To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain. Jira platform Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product. Next-gen: Epic panel in backlog You can now manage epics on the backlog of your next-gen project via the Epics panel, similar to how epic management works in classic Jira Software projects. Changes you make in the panel on the backlog will reflect on the Roadmap, and vice-versa. New issue view: Add web links Save time and add context to your issues by adding web links in the new issue view. Web links are links to any URL, but they appear prominently below the issue description where they’re easy for you and other issue viewers to find. Use them to link to important sites that teammates might need to better understand an issue. We’re also moving all issue link types, including web links, into the Link issue button. Click Link issue to quickly link related issues or click the down arrow on the button to add links to web pages and Confluence pages (if you have a linked Confluence site). Find issues you've recently worked on We’ve added a new Worked on tab to the Your work page. This tab lets you quickly find and resume work on issues you’ve updated recently. Head to Your work > Worked on to get started. Improved navigation in Jira Cloud We’ve created an improved navigation experience that always appears at the top of the screen, with clearly labeled buttons and menus to help you search, create, and resume your work. Find out more about our improved navigation experience and when you can try it out. New issue view: Improved date formatting in the history feed Dates in the history are now more consistent. They’ll correctly show when changes happened relative to your time zone and be translated into the language you’ve chosen for Jira. Prevent cross-project commenting when replying to an email thread This release ensures that the comments added to a ticket, sent to the specific project email address, will only appear on the ticket in that project. Previous behavior Bruce receives an email notification about ticket - ABC-123 from his next-gen project “Facilities” Bruce comments in the body of the email, “This contract needs input from legal” and forwards the email to the next-gen project “Legal”. Bruce’s comments would be added to the ABC-123 ticket in the “Facilities” project. New behavior Bruce’s email will create a new ticket in the “Legal” project. Select your email notifications for issue activity from personal settings Jira sends email notifications when certain activities occur on issues. In your personal settings, you can now choose whether you want these notifications. If you do, you can toggle notifications for issue activity when you’re a watcher, reporter, assignee on an issue, when someone mentions you, and when you make changes to an issue. Learn more about choosing email notifications. Issue collector no longer matches the submitter's user session to make them the reporter We’ve adapted our issue collectors to the Chrome browser’s new cookie security features, but have had to change how they work. The issue collector no longer matches a submitter’s user session to make them the reporter. You can still match them by email address. To improve issue security, project and issue keys are no longer displayed in the success message after submitting feedback on an issue collector (unless the project is open to anyone on the web). Learn more about using the issue collector. Jira Software We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects. Next-gen: More epic colors on the roadmap There are now 8 additional colors for your epics on the roadmap. Simply click on an epic to see its details, and select the epic color to view the new options available. Learn more about managing epics on the roadmap. GitHub app on the Atlassian Marketplace We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet. This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector. Next-gen: Create child issues on your roadmap You can now add child issues directly on your roadmap. Just hover over an epic, click the + icon, and give your issue a name. Learn more about managing epics on the roadmap. Kanban boards just got faster Is your team so productive, their 'Done' column is always overflowing? Too many issues on a board can slow it down and make you scroll way too much. To fix this, we’re bringing what we’ve codenamed “Fast Kanban”—a way to keep your board fresh and clean, and as quick as a flash. The idea behind it is simple. The ‘Done’ column will now show only issues that have been updated (in any way) in the last 2 weeks, hiding the rest. Less noise on your board means happier teams. Any project admin can change the retention period, or choose to display all issues, if they prefer. Learn more Quickly copy a link to an issue in your next-gen project backlog When viewing your backlog, you can now copy a link to an issue to your clipboard. To try it out: Navigate to your next-gen project backlog. Locate the issue you want a link for. Select More (…) > Copy issue link. The link to the issue is copied to your clipboard, ready for you to paste into a Confluence page, Slack message, or anywhere you might want to share your issue’s link. Jira Service Desk New issue view for Jira Service Desk The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view. Use keyboard shortcuts in your queues Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard! Remind agents to update empty fields when moving a request in your next-gen service desk We added another rule to your next-gen service desk workflows. Now, you can prompt your agents to complete an empty field when they use a specific transition to change an issue’s status. The rule removes a burden on your teams to remember to fill in specific fields until they matter. It keeps them focused on the important work of helping your customers. To learn more about the rule, and get an example of how to use it, check out our complete documentation on next-gen workflow rules. Global create can select request type and raise on behalf of You can now create a request on behalf of your customers and set them as the reporter. Use the global create button ( + ), then select Raise this request on behalf of and add in your customer's email. Confluence Your editing experience just got an upgrade The new Confluence editor allows anyone to create beautiful, powerful pages effortlessly. Check out the editor roadmap to learn more. End of support for nested tables As we work on creating a more stable editing experience, we will no longer support nested tables - that is, a table within a list, block quotes, or another table. Existing nested tables will not be affected, you simply won't be able to create new nested tables. We're extending editing improvements to all pages on Android The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site. Jira issue URLs are converted to smart links When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions. Convert pages to use the new editor You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more Confluence navigation just got better Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more Portfolio for Jira plan macro The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams. Bitbucket Pull requests now include a Jira issues panel In the sidebar of the new pull request view, you can now see a list of Jira issues related to this pull request and Jira issues created in this pull request. New Code Review - Limit the amount of rendered diff content Limits the amount of pull request content rendered in the diff and file tree to improve browser performance. Limits include the overall number of files and number of lines for the entire diff. Learn more Show Jira issues assigned to the current user on dashboard You can now see your assigned Jira issues on your Bitbucket work dashboard. Recent repo cards on Bitbucket dashboard We’ve improved the way you see your recent repositories by adding a new section on your Bitbucket work dashboard. View full blog article

This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. See location details in the audit log The audit log has a new Location column that displays the IP address where the activity took place. Read more about audit logging. Email users with suggested account changes From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves. Claim accounts after verifying a domain To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain. Set your language and time zone for Jira and Confluence in your Atlassian account profile Rather than individually setting your language and time zone in Jira and Confluence, these preferences will soon come from your Atlassian account profile. Visit your account preferences to update these settings. It may take up to 10 mins before your updated preferences are reflected in Jira and Confluence. Jira platform Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product. New user profile cards When you hover over someone’s name in directories, on dashboards, and in user picker fields, you’ll now start to see rich profile cards with more information and a link to the user’s profile (if you have permission to see it). Next-gen: Epic panel in backlog You can now manage epics on the backlog of your next-gen project via the Epics panel, similar to how epic management works in classic Jira Software projects. Changes you make in the panel on the backlog will reflect on the Roadmap, and vice-versa. Having trouble with next-gen projects? Better help is here. We improved our in-product help experience. Try the Help button in the navigation bar to see help articles related to your next-gen project or service desk. Advanced search (JQL): Search for content updated by a specific user Use the updatedBy() function to search for issues that were updated by a specific user, optionally within the specified time range. For example, if you want to find issues updated by John Smith between June and September 2018, enter issuekey IN updatedBy(jsmith, "2018/06/01", "2018/08/31"). Read more about the updatedBy() function. Portfolio for Jira - Scheduling Team Sorting When scheduling work, Portfolio now prioritizes teams that have associated issue sources over teams that don't. Also, teams without issue sources will only be considered if they have capacity to complete work earlier. Jira Software We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects. Enforce CSFR protection on Agile 2.0 mutations If a user attempts to perform any JSW create/update action with a stale Xsrf token, they will be presented with an error flag with a message: Our session has expired Refresh the page and try again GitHub app on the Atlassian Marketplace We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet. This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector. Next-gen: Roadmap issue hierarchy You can now expand an epic on your roadmap to see its child issues and their statuses. Learn more about managing epics on the roadmap. Next-gen: Create child issues on your roadmap You can now add child issues directly on your roadmap. Just hover over an epic, click the + icon, and give your issue a name. Learn more about managing epics on the roadmap. Next-gen: Environment system field in JSW Add Jira’s built-in Environment field to your issue types in next-gen projects. In your project, go to Project settings > Issue types and drag the Environment field into the Description section of the issue layout. Jira Service Desk Automatically clear the value of a request's field when changing its status in your next-gen service desk We improved our “Update a request field” workflow rule. Now, you can use the rule to clear your request’s fields when someone moves the request using a specific transition. New issue view for Jira Service Desk The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view. Use keyboard shortcuts in your queues Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard! Customer portal request details page redesign We have redesigned the customer portal request details page to make it easier to use. You’ll notice we have added a rich text editor, sorted the activity stream from old to new, and have moved the location of the request fields, share button, approval and comment boxes. Maintenance complete on the customer portal user profile page We have just completed some maintenance on the customer portal user profile page. We also introduced a new layout that is easier to use on mobile devices. Go team! Easier configuration for the new issue view If you have the new issue view, you can now easily configure how your issue view looks for each request type. From your service desk project, go to Project settings > Request types and you'll find the new layout for making changes. Global create can select request type and raise on behalf of You can now create a request on behalf of your customers and set them as the reporter. Use the global create button ( + ), then select Raise this request on behalf of and add in your customer's email. Confluence Convert legacy editor pages to the new editor Our goal is to allow you to convert your pages from the legacy editor to the new editor without data loss and with little to no changes to the look and feel of the content, which is why you’ll have control over which pages get converted and when. You'll also have the option to preview any page before converting it. We want you to feel comfortable with the process. You'll also have the chance to restore a page to its previous, legacy editor version after conversion. Learn more Your editing experience just got an upgrade The new Confluence editor allows anyone to create beautiful, powerful pages effortlessly. Check out the editor roadmap to learn more. We're extending editing improvements to all pages on Android The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site. Annotate images in the new editor Annotate images by adding text, inserting shapes and lines, using brushes, or adding a blur to a certain area. Confluence Cloud recent pages drawer We’ve made it easier to get to the pages you visited or worked with most recently. A new action has been added to the global sidebar that presents you with a list of your recent pages; interaction-specific tabs help you narrow the list based on your actions, like visited, edited, or saved as draft. Share pages directly with your team It’s now easier to share pages with everyone on your team, all in one go. When you click Share on any page or blog post, Confluence now lets you add a team – no need to enter each person individually. Learn more Jira issue URLs are converted to smart links When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions. Convert pages to use the new editor You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more Confluence navigation just got better Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more Align and resize images in tables in the new editor When images are inserted in table cells, you now have the ability to align and resize them. Portfolio for Jira plan macro The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams. Improved expand element replaces the macro Content creators just got a better way to control the way information is presented. The existing expand macro has been replaced with a quicker, easier way to include the expand functionality. Insert the improved expand element using /expand or by inserting the element from the editor's Insert toolbar. Bitbucket New Code Review - Limit the amount of rendered diff content Limits the amount of pull request content rendered in the diff and file tree to improve browser performance. Limits include the overall # of files and # of lines for the entire diff. Learn more View full blog article

This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves. Claim accounts after verifying a domain To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain. Set your language and time zone for Jira and Confluence in your Atlassian account profile Rather than individually setting your language and time zone in Jira and Confluence, these preferences will soon come from your Atlassian account profile. Visit your account preferences to update these settings. It may take up to 10 mins before your updated preferences are reflected in Jira and Confluence. Jira platform Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product. New issue view: Print an issue or export it to Microsoft Word or XML Print or export individual issues in the new issue view. Open an issue and choose more actions (•••) at the top-right to print it or export it to Microsoft Word (DOC) or XML format. Changing the "Issues and filters" navigation item to "Filters" In preparation for the rollout of our improved navigation for Jira Cloud, we've updated the "Issues and filters" menu item in the Jira sidebar to simply be "Filters." When we move to the new horizontal navigation, this name will better reflect what you'll find in the menu—filters, filters, and more filters. This is purely a label change at this point, and won't change any functionality. New user profile cards When you hover over someone’s name in directories, on dashboards, and in user picker fields, you’ll now start to see rich profile cards with more information and a link to the user’s profile (if you have permission to see it). Next-gen: Epic panel in backlog You can now manage epics on the backlog of your next-gen project via the Epics panel, similar to how epic management works in classic Jira Software projects. Changes you make in the panel on the backlog will reflect on the Roadmap, and vice-versa. Advanced search (JQL): Search for content updated by a specific user Use the updatedBy() function to search for issues that were updated by a specific user, optionally within the specified time range. For example, if you want to find issues updated by John Smith between June and September 2018, enter issuekey IN updatedBy(jsmith, "2018/06/01", "2018/08/31"). Read more about the updatedBy() function. Jira Software We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects. GitHub app on the Atlassian Marketplace We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet. This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector. Next-gen: Roadmap issue hierarchy You can now expand an epic on your roadmap to see its child issues and their statuses. Learn more about managing epics on the roadmap. Next-gen: Create child issues on your roadmap You can now add child issues directly on your roadmap. Just hover over an epic, click the + icon, and give your issue a name. Learn more about managing epics on the roadmap. Next-gen: Environment system field in JSW Add Jira’s built-in Environment field to your issue types in next-gen projects. In your project, go to Project settings > Issue types and drag the Environment field into the Description section of the issue layout. Jira Service Desk New issue view for Jira Service Desk The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view. Use keyboard shortcuts in your queues Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard! Customer portal request details page redesign We have redesigned the customer portal request details page to make it easier to use. You’ll notice we have added a rich text editor, sorted the activity stream from old to new, and have moved the location of the request fields, share button, approval and comment boxes. Maintenance complete on the customer portal user profile page We have just completed some maintenance on the customer portal user profile page. We also introduced a new layout that is easier to use on mobile devices. Go team! Easier configuration for the new issue view If you have the new issue view, you can now easily configure how your issue view looks for each request type. From your service desk project, go to Project settings > Request types and you'll find the new layout for making changes. Next-gen projects: Approve or decline requests You can now add an approval stage to requests that should be approved before they’re resolved in next-gen projects. If a request has an approval stage, approvers can approve or decline the request from the issue view. Add an approval stage to a workflow by going to Project settings > Request types and then clicking Edit workflow. Learn more Global create can select request type and raise on behalf of You can now create a request on behalf of your customers and set them as the reporter. Use the global create button ( + ), then select Raise this request on behalf of and add in your customer's email. Introducing multi-line fields to the issue view in next-gen projects You can now add multi-line fields to the issue view. These fields communicate long-form information to your team members and aren’t visible to your customers. To add multi-line fields, go to Project settings > Request types and add fields to the Description fields bucket. Confluence Your editing experience just got an upgrade The new Confluence editor allows anyone to create beautiful, powerful pages effortlessly. Check out the editor roadmap to learn more. We're extending editing improvements to all pages on Android The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site. Annotate images in the new editor Annotate images by adding text, inserting shapes and lines, using brushes, or adding a blur to a certain area. Confluence Cloud recent pages drawer We’ve made it easier to get to the pages you visited or worked with most recently. A new action has been added to the global sidebar that presents you with a list of your recent pages; interaction-specific tabs help you narrow the list based on your actions, like visited, edited, or saved as draft. Share pages directly with your team It’s now easier to share pages with everyone on your team, all in one go. When you click Share on any page or blog post, Confluence now lets you add a team – no need to enter each person individually. Learn more Jira issue URLs are converted to smart links When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions. Convert pages to use the new editor You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more Confluence navigation just got better Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more Align and resize images in tables in the new editor When images are inserted in table cells, you now have the ability to align and resize them. Portfolio for Jira plan macro The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams. Improved expand element replaces the macro Content creators just got a better way to control the way information is presented. The existing expand macro has been replaced with a quicker, easier way to include the expand functionality. Insert the improved expand element using /expand or by inserting the element from the editor's Insert toolbar. Bitbucket New Code Review - Limit the amount of rendered diff content Limits the amount of pull request content rendered in the diff and file tree to improve browser performance. Limits include the overall # of files and # of lines for the entire diff. Learn more View full blog article

This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts with the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves. Claim accounts after verifying a domain To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain. Set your language and time zone for Jira and Confluence in your Atlassian account profile Rather than individually setting your language and time zone in Jira and Confluence, these preferences will soon come from your Atlassian account profile. Visit your account preferences to update these settings. It may take up to 10 mins before your updated preferences are reflected in Jira and Confluence. Jira platform Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product. New user profile cards When you hover over someone’s name in directories, on dashboards, and in user picker fields, you’ll now start to see rich profile cards with more information and a link to the user’s profile (if you have permission to see it). Next-gen: Epic panel in backlog You can now manage epics on the backlog of your next-gen project via the Epics panel, similar to how epic management works in classic Jira Software projects. Changes you make in the panel on the backlog will reflect on the Roadmap, and vice-versa. Advanced search (JQL): Search for content updated by a specific user Use the updatedBy() function to search for issues that were updated by a specific user, optionally within the specified time range. For example, if you want to find issues updated by John Smith between June and September 2018, enter issuekey IN updatedBy(jsmith, "2018/06/01", "2018/08/31"). Read more about the updatedBy() function. Search for and filter projects by their type with the "projectType" JQL field We added a new JQL field to search for and filter projects by their type. Type projectType to filter “software” (Jira Software) projects, “service_desk” (Jira Service Desk) projects, “business” (Jira Core) projects, or “ops” (Jira Ops) projects. Jira Software We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects. GitHub app on the Atlassian Marketplace We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet. This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector. Next-gen: Roadmap issue hierarchy You can now expand an epic on your roadmap to see its child issues and their statuses. Learn more about managing epics on the roadmap. Next-gen: Create child issues on your roadmap You can now add child issues directly on your roadmap. Just hover over an epic, click the + icon, and give your issue a name. Learn more about managing epics on the roadmap. Next-gen: Environment system field in JSW Add Jira’s built-in Environment field to your issue types in next-gen projects. In your project, go to Project settings > Issue types and drag the Environment field into the Description section of the issue layout. Large backlogs load faster Big backlogs can take time to load, and teams usually work with a small chunk of the issues at a time. Knowing this and striving to make backlogs render faster, we've changed the default to display only 100 issues (90 from the top and 10 from the bottom) from your backlog. The remaining issues will be displayed if you click Show all issues. We've also introduced a number of backend changes that resulted in faster initial loading. Jira Service Desk Introducing multi-line fields to the issue view in next-gen projects You can now add multi-line fields to the issue view. These fields communicate long-form information to your team members and aren’t visible to your customers. To add multi-line fields, go to Project settings > Request types and add fields to the Description fields bucket. New issue view for Jira Service Desk The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view. Use keyboard shortcuts in your queues Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard! Customer portal request details page redesign We have redesigned the customer portal request details page to make it easier to use. You’ll notice we have added a rich text editor, sorted the activity stream from old to new, and have moved the location of the request fields, share button, approval and comment boxes. Maintenance complete on the customer portal user profile page We have just completed some maintenance on the customer portal user profile page. We also introduced a new layout that is easier to use on mobile devices. Go team! Easier configuration for the new issue view If you have the new issue view, you can now easily configure how your issue view looks for each request type. From your service desk project, go to Project settings > Request types and you'll find the new layout for making changes. Next-gen projects: Approve or decline requests You can now add an approval stage to requests that should be approved before they’re resolved in next-gen projects. If a request has an approval stage, approvers can approve or decline the request from the issue view. Add an approval stage to a workflow by going to Project settings > Request types and then clicking Edit workflow. Learn more Global create can select request type and raise on behalf of You can now create a request on behalf of your customers and set them as the reporter. Use the global create button ( + ), then select Raise this request on behalf of and add in your customer's email. Confluence Your editing experience just got an upgrade The new Confluence editor allows anyone to create beautiful, powerful pages effortlessly. Check out the editor roadmap to learn more. We're extending editing improvements to all pages on Android The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site. Annotate images in the new editor Annotate images by adding text, inserting shapes and lines, using brushes, or adding a blur to a certain area. Confluence Cloud recent pages drawer We’ve made it easier to get to the pages you visited or worked with most recently. A new action has been added to the global sidebar that presents you with a list of your recent pages; interaction-specific tabs help you narrow the list based on your actions, like visited, edited, or saved as draft. Share pages directly with your team It’s now easier to share pages with everyone on your team, all in one go. When you click Share on any page or blog post, Confluence now lets you add a team – no need to enter each person individually. Learn more Jira issue URLs are converted to smart links When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions. Convert pages to use the new editor You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more Confluence navigation just got better Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more Align and resize images in tables in the new editor When images are inserted in table cells, you now have the ability to align and resize them. Portfolio for Jira plan macro The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams. Improved expand element replaces the macro Content creators just got a better way to control the way information is presented. The existing expand macro has been replaced with a quicker, easier way to include the expand functionality. Insert the improved expand element using /expand or by inserting the element from the editor's Insert toolbar. Bitbucket New Code Review - Limit the amount of rendered diff content Limits the amount of pull request content rendered in the diff and file tree to improve browser performance. Limits include the overall # of files and # of lines for the entire diff. Learn more View full blog article

This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes Rolling Out From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves. Claim accounts after verifying a domain To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain. Set your language and time zone for Jira and Confluence in your Atlassian account profile Rather than individually setting your language and time zone in Jira and Confluence, these preferences will soon come from your Atlassian account profile. Visit your account preferences to update these settings. It may take up to 10 mins before your updated preferences are reflected in Jira and Confluence. Jira platform Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product. New user profile cards When you hover over someone’s name in directories, on dashboards, and in user picker fields, you’ll now start to see rich profile cards with more information and a link to the user’s profile (if you have permission to see it). Next-gen: Epic panel in backlog You can now manage epics on the backlog of your next-gen project via the Epics panel, similar to how epic management works in classic Jira Software projects. Changes you make in the panel on the backlog will reflect on the Roadmap, and vice-versa. Advanced search (JQL): Search for content updated by a specific user Use the updatedBy() function to search for issues that were updated by a specific user, optionally within the specified time range. For example, if you want to find issues updated by John Smith between June and September 2018, enter issuekey IN updatedBy(jsmith, "2018/06/01", "2018/08/31"). Read more about the updatedBy() function. Search for and filter projects by their type with the "projectType" JQL field We added a new JQL field to search for and filter projects by their type. Type projectType to filter “software” (Jira Software) projects, “service_desk” (Jira Service Desk) projects, “business” (Jira Core) projects, or “ops” (Jira Ops) projects. Jira Software We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects. GitHub app on the Atlassian Marketplace We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet. This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector. Next-gen: Roadmap issue hierarchy You can now expand an epic on your roadmap to see its child issues and their statuses. Learn more about managing epics on the roadmap. Next-gen: Create child issues on your roadmap You can now add child issues directly on your roadmap. Just hover over an epic, click the + icon, and give your issue a name. Learn more about managing epics on the roadmap. Next-gen: Add the Environment field to issues Add Jira’s built-in Environment field to your issue types in next-gen projects. In your project, go to Project settings > Issue types and drag the Environment field into the Description section of the issue layout. Large backlogs load faster Big backlogs can take time to load, and teams usually work with a small chunk of the issues at a time. Knowing this and striving to make backlogs render faster, we've changed the default to display only 100 issues (90 from the top and 10 from the bottom) from your backlog. The remaining issues will be displayed if you click Show all issues. We've also introduced a number of backend changes that resulted in faster initial loading. Jira Service Desk Issues with the customer organizations field now use the organization name instead of ID when exporting to CSV When exporting Jira issues to CSV from the Jira Issue Navigator, the Custom field (Organizations) now contains the name of the organizations linked to the issue. The field previously contained the organization ID, which was not valuable for exports used for reporting. As part of this change, a CSV import can now match organizations by both their ID and their name. No changes are needed if you use CSV export files for import. New issue view for Jira Service Desk The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view. Use keyboard shortcuts in your queues Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard! Customer portal request details page redesign We have redesigned the customer portal request details page to make it easier to use. You’ll notice we have added a rich text editor, sorted the activity stream from old to new, and have moved the location of the request fields, share button, approval and comment boxes. Maintenance complete on the customer portal user profile page We have just completed some maintenance on the customer portal user profile page. We also introduced a new layout that is easier to use on mobile devices. Go team! Easier configuration for the new issue view If you have the new issue view, you can now easily configure how your issue view looks for each request type. From your service desk project, go to Project settings > Request types and you'll find the new layout for making changes. Global create can select request type and raise on behalf of You can now create a request on behalf of your customers and set them as the reporter. Use the global create button ( + ), then select Raise this request on behalf of and add in your customer's email. Confluence Your editing experience just got an upgrade The new Confluence editor allows anyone to create beautiful, powerful pages effortlessly. Check out the editor roadmap to learn more. We're extending editing improvements to all pages on Android The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site. Annotate images in the new editor Annotate images by adding text, inserting shapes and lines, using brushes, or adding a blur to a certain area. Confluence Cloud recent pages drawer We’ve made it easier to get to the pages you visited or worked with most recently. A new action has been added to the global sidebar that presents you with a list of your recent pages; interaction-specific tabs help you narrow the list based on your actions, like visited, edited, or saved as draft. Share pages directly with your team It’s now easier to share pages with everyone on your team, all in one go. When you click Share on any page or blog post, Confluence now lets you add a team – no need to enter each person individually. Learn more Jira issue URLs are converted to smart links When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions. Convert pages to use the new editor You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more Confluence navigation just got better Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more Align and resize images in tables in the new editor When images are inserted in table cells, you now have the ability to align and resize them. Portfolio for Jira plan macro The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams. Improved expand element replaces the macro Content creators just got a better way to control the way information is presented. The existing expand macro has been replaced with a quicker, easier way to include the expand functionality. Insert the improved expand element using /expand or by inserting the element from the editor's Insert toolbar. View full blog article

Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes ROLLING OUT From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission ROLLING OUT From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves. Claim accounts after verifying a domain ROLLING OUT To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain. Jira platform Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product. New user profile cards ROLLING OUT When you hover over someone’s name in directories, on dashboards, and in user picker fields, you’ll now start to see rich profile cards with more information and a link to the user’s profile (if you have permission to see it). New issue view: Rich user profile cards ROLLING OUT Get to know your team even faster. Our new user profile card provides more user information and a link to the user’s profile (if you have permission to see it). You’ll see it when you hover over someone’s name in user-picker fields (assignee, reporter, and other custom fields) and in issue activity feeds (comments, history, and the work log). Jira Software We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects. New issue view for Jira Software ROLLING OUT Get a consistent view and edit experience with our new issue view for Jira Software. Click an issue to see its details, edit any field with a click, and add content with the quick-add buttons (under the issue summary). Take a look at the documentation for more info. We're adding new features and refining the design all the time, so click Give feedback on the issue view to let us know what you think. GitHub app on the Atlassian Marketplace ROLLING OUT We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet. This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector. Jira Service Desk Issues with the customer organizations field now use the organization name instead of ID when exporting to CSV ROLLING OUT NEW THIS WEEK When exporting Jira issues to CSV from the Jira Issue Navigator, the Custom field (Organizations) now contains the name of the organizations linked to the issue. The field previously contained the organization ID, which was not valuable for exports used for reporting. As part of this change, a CSV import can now match organizations by both their ID and their name. No changes are needed if you use CSV export files for import. Maintenance complete on the Request and Approvals pages ROLLING OUT NEW THIS WEEK We've completed some maintenance to the customer portal, you may notice some cosmetic updates to the Request and Approvals pages. New issue view for Jira Service Desk ROLLING OUT The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view. Use keyboard shortcuts in your queues ROLLING OUT Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard! Customer portal request details page redesign ROLLING OUT We have redesigned the customer portal request details page to make it easier to use. You’ll notice we have added a rich text editor, sorted the activity stream from old to new, and have moved the location of the request fields, share button, approval and comment boxes. Easier configuration for the new issue view ROLLING OUT If you have the new issue view, you can now easily configure how your issue view looks for each request type. From your service desk project, go to Project settings > Request types and you'll find the new layout for making changes. Improved interface for your customer portal settings ROLLING OUT We’ve given the customer portal page in your project settings a visual overhaul. Settings are under suitable headings, text sizes are aligned, and overall, the page has a cleaner interface. Don’t worry, we haven’t removed any functionality. To see the new design in a classic project, go to Project settings > Portal settings. To see the new design in a next-gen project, go to Project settings > Channels > Customer portal. Confluence Portfolio for Jira plan macro ROLLING OUT NEW THIS WEEK The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams. Blogs are getting the first round of editing improvements ROLLING OUT If you've ever thought 'I wish it was easier to read blogs on mobile.... or on other devices', then this change is for you. Blogs are getting fixed-width layouts to improve readability across all devices. We're making a bunch of other updates to improve editing reliability and clean up your editing experience, so some macros may be temporarily unavailable while they're under maintenance. You can read more about these changes on our docs site. Teams have arrived in Confluence retrospectives! ROLLING OUT Instead of having to individually add each member of your team to a retrospective, Confluence now lets you assign people to Teams, so you can bulk add everyone at once. Use the retrospective template to see Teams in action. You can edit Teams through the retrospective-creation process, and add or edit other attendees for each retrospective you create. We're extending editing improvements to all pages on Android ROLLING OUT The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site. Confluence Cloud recent pages drawer ROLLING OUT We’ve made it easier to get to the pages you visited or worked with most recently. A new action has been added to the global sidebar that presents you with a list of your recent pages; interaction-specific tabs help you narrow the list based on your actions, like visited, edited, or saved as draft. Share pages directly with your team ROLLING OUT It’s now easier to share pages with everyone on your team, all in one go. When you click Share on any page or blog post, Confluence now lets you add a team – no need to enter each person individually. Learn more Bitbucket Retarget stacked Pull Requests ROLLING OUT NEW THIS WEEK Bitbucket will retarget the dependent pull requests to the branch that you're merging into, before closing the branch of the pull request you're merging. Previously, if there were dependent pull requests, you needed to update them manually with the new target branch. You will now see a checkbox with a link to the affected pull requests that will be retargeted. View full blog article

Atlassian has announced that a free tier for all of the company’s services that didn’t already offer one is coming. Atlassian now also offers discounted cloud pricing for academic institutions and nonprofit organizations. This is great for smaller companies that want to upgrade from the popular Trello platform, which is also owned by Atlassian. Jira Software, Confluence, Jira Service Desk and Jira Core will get free tiers in the coming months. Exactly what the limits will be on these free tiers is yet to be seen, but it is safe to assume that the current 10 user tier that is the entry level will probably be free. In addition to this we will also see an extension of the trial version which is very short today. This allow companies to better evaluate before committing to a purchase. "We’re announcing free plans of Jira Software, Confluence, Jira Service Desk, and Jira Core – available in the coming months. This adds to the existing free offerings already in place for Trello, Bitbucket, and Opsgenie to give teams of all sizes, even small ones, a set of fundamental capabilities for team collaboration." - Reaching new heights in the cloud For me this is great news as it allow many smaller companies to get introduced to Jira. This allow Jira to organically become a foundation of the workflow as the companies grow. This should multiply the use of Jira quite a bit, especially with the new next-gen features that are very similar to Trello. I like this move quite a bit and I look forward to hearing more about this as the new tiers are published. In addition to this they also talk about their Cloud Premium offer and the new discount offer for academic and non-profit organizations. View full blog article