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About Me

  1. Today Atlassian announced the new package for their ITSM solution. The new package is called Jira Service Management and it is a bundle of Jira Service Desk, Opsgenie. This is a pretty sweet package and it is quite powerful for anyone who want to combine Agile and ITIL4 as a power combo for the future. This is quite the change for Atlassian and it is probably to compete with ServiceNow that has had a stronger ITSM solution as their main selling point. This new service package, and especially the new name for it, will probably pave way for more companies to look at Atlassian even for their
  2. Today Atlassian announced the new package for their ITSM solution. The new package is called Jira Service Management and it is a bundle of Jira Service Desk, Opsgenie. This is a pretty sweet package and it is quite powerful for anyone who want to combine Agile and ITIL4 as a power combo for the future. This is quite the change for Atlassian and it is probably to compete with ServiceNow that has had a stronger ITSM solution as their main selling point. This new service package, and especially the new name for it, will probably pave way for more companies to look at Atlassian even for their
  3. My assignment is to set up, configure and design an Atlassian setup as a proof of concept for the new work processes.
  4. Atlassian has announced that they have acquired Halp. Halp is an interesting take on support for Slack that allow you to create support tickets directly from conversations in Slack. As Halp can also be integrated with Jira Service Desk it makes sense for Atlassian to make the investment to purchase Halp to further strengthen their service portfolio on the support side. Halp have made a bit of an impact in its only 12 months life span and with the simplicity of just posting an emote in Slack to create separate support tickets it has been a hit. Good integrations with Jira Service Desk and
  5. Atlassian has announced that they have acquired Halp. Halp is an interesting take on support for Slack that allow you to create support tickets directly from conversations in Slack. As Halp can also be integrated with Jira Service Desk it makes sense for Atlassian to make the investment to purchase Halp to further strengthen their service portfolio on the support side. Halp have made a bit of an impact in its only 12 months life span and with the simplicity of just posting an emote in Slack to create separate support tickets it has been a hit. Good integrations with Jira Service Desk and
  6. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes
  7. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes
  8. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes
  9. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes
  10. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. See location details in the audit log
  11. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. See location details in the audit log
  12. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes
  13. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes
  14. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts with the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes
  15. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts with the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes
  16. Atlassian's ITSM solution helps IT teams deliver faster and collaborate effortlessly. In this Request Management video, you'll learn how Atlassian helps you provide a world-class service experience that ensures employees can find the information they need to get help quickly.
  17. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes Rol
  18. This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes". Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes Rol
  19. Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes ROLLING OUT From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission ROLLING OUT From a
  20. Atlassian Cloud Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management. Email users with suggested account changes ROLLING OUT From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts. Give your users a Trusted permission ROLLING OUT From a
  21. Atlassian has announced that a free tier for all of the company’s services that didn’t already offer one is coming. Atlassian now also offers discounted cloud pricing for academic institutions and nonprofit organizations. This is great for smaller companies that want to upgrade from the popular Trello platform, which is also owned by Atlassian. Jira Software, Confluence, Jira Service Desk and Jira Core will get free tiers in the coming months. Exactly what the limits will be on these free tiers is yet to be seen, but it is safe to assume that the current 10 user tier that is the entry lev
  22. Atlassian has announced that a free tier for all of the company’s services that didn’t already offer one is coming. Atlassian now also offers discounted cloud pricing for academic institutions and nonprofit organizations. This is great for smaller companies that want to upgrade from the popular Trello platform, which is also owned by Atlassian. Jira Software, Confluence, Jira Service Desk and Jira Core will get free tiers in the coming months. Exactly what the limits will be on these free tiers is yet to be seen, but it is safe to assume that the current 10 user tier that is the entry lev
  23. Som gruppledare för Atlassian Stockholm så ska det planeras minst 4 events per år. Under 2018 blev det inte riktigt så av flera anledningar, men nu sätter vi igång med planerna för 2019. Totalt är det 8 tillfällen som är inplanerade, men det finns gott om utrymme för flera tillfällen. Planeringen för 2019 är att experimentera lite med tider och dagar. 4 tillfällen blir kvällsmöten med ett tema. Tanken är att hålla två presentationer per kväll med lite tilltugg. 4 tillfällen blir kortare morgon möten med en presentation där vi fokuserar på att låta medlemmarna presentera och göra en liten kompe
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