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  • Atlassian


    26 stories in this category

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      Organize the chaos: 5 steps to effective change management

      atlassian.com - If there’s one word that describes the process of making big changes to big-deal processes, systems, or workflows, that word might be “chaos.” But here’s the good news: making a plan to organize that chaos can yield lasting, positive results. 
      “Change management is about managing the chaos of changing humans from one habit to another,” says Kim Perkins, an organizational psychologist who has a doctorate in positive organizational technology.  
      Whether you’re planning a migration to the cloud or reorganizing your corporate structure, Perkins says that creating a human-centered plan for change management will help you increase buy-in and head off potential problems before they arise. 
      We asked Perkins to share some of her best insights on how companies can manage change.
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      The surprising, science-backed value of boredom at work

      atlassian.com - Our best, most creative ideas often come when we’re doing basically nothing and our brains are relaxed. In this state, your frontal cortex – which is involved in attention, memory, and planning – goes on auto-pilot, which means you’re filtering your thoughts less. Not unlike being a bit tipsy, actually. Fortunately for our livers (and livelihoods), we can get our brains into that same state during the workday by embracing boredom.
      To be clear, I’m not talking about the soul-crushing ennui that stems from feeling like your job is meaningless. That’s a genuinely bad thing and, if left unchecked, can start to feel a lot like burnout. But what the Italians call il dolce far niente, or “the sweetness of doing nothing”… now that’s the stuff.
      The right flavor of boredom in the right amount can benefit both individuals and your business. So let me introduce you to a concept I’m calling “the anti-power hour.” It’s idle time with no objective other than to give your brain a break, explore an idea, check out what others in your field are up to – and then, deliver nothing.
      At least, not yet.
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      The data doesn’t lie: what we learned when we tried a 4-day workweek

      atlassian.com - You would think that, given the chance to work fewer hours for the same pay, people would jump at it. So imagine my surprise when I presented my team with the idea and they did not erupt in universal celebration in response.
      Some were skeptical. Can we really get everything done in four days? Will we be a bottleneck for other teams? Is this going to get us fired? I felt confident the answers were yes, no, and probably not.* But their concerns were enough to give me pause.
      Ultimately, the promise of a summer filled with glorious three-day weekends won out. We gamed out some “what if?” scenarios, made a plan, took a deep breath, and gave it a try. And we collected a bunch of data along the way.
      *Just kidding. We cleared the idea first, so we knew we weren’t risking our jobs.
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      How Slack- and Teams-based ticketing drives sales productivity

      atlassian.com - In today’s cutthroat business landscape, the success of a company often hinges on the velocity of their sales organization. With that said, an efficient sales operations team can often be the difference between a record-breaking quarter or getting your lunch eaten by the competition.
      But when the average sales force has a 25:1 ratio of sales reps to Sales Ops team members, the success of tens – or even hundreds – of sales professionals rests on the shoulders of small, overwhelmed teams. Even with a traditional ticketing system in place, organizing and resolving such a high volume of requests is nearly impossible.
      That’s why sales and revenue operations teams at companies like BlueCat Networks have turned to conversational ticketing to help manage their workload and power their entire sales teams. Capturing and tracking tickets directly in Slack and Microsoft Teams makes it easy to handle the onslaught of requests while eliminating the need for constant follow-ups.
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      Why a successful digital transformation is more about people than tech

      atlassian.com - The best technology in the world won’t achieve maximum ROI if the people using it aren’t bought in. Proof: A Boston Consulting Group study of 40 digital transformations showed that companies that focused on culture instead of just implementing new technology were five times more likely to achieve breakthrough performance than companies that didn’t.
      “I think the organizations that just assume people will fall in line are missing the opportunity to get their staff to become advocates for the change,” says Ken France, VP of scaled agility at consulting firm Cprime. “That’s why, from the very beginning of [a digital transformation], we identify who our key champions are across the business because they are ultimately going to take ownership of the evolution going forward.”
      That early buy-in has another substantial benefit as well. It can feed into a cycle that creates lasting, positive changes that empower a growth mindset within the organization.  “Culture is an output of a transformation because you’re showing people a new way to be successful,” says  Mark Schwartz, an enterprise strategist at AWS who meets with hundreds of executives a year to advise them on their transformations.
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      5 signs it’s time to update your user management processes

      atlassian.com - Expanding businesses all experience growing pains that inevitably impact every part of the organization’s IT processes. Managing software users with a simple spreadsheet may have worked when your company was smaller, but as the business reaches hundreds or thousands of employees, you must adopt practices that scale, too. The same user management workflow that worked for your team before may now be taking hours out of your workday and keeping you from the initiatives that will help drive your organization forward.
      With growth of this magnitude comes a need for sustainability. And the role of an admin encompasses more than user management, so you need to adopt efficient practices for managing users that will allow you to shift your focus back to overseeing IT’s role in strategic business goals and identifying areas for improvement to better serve the company.
      For admins, this will mean revisiting user management processes to keep systems and data secure, auditing uses of software licenses, and ensuring that employees comply with organization policies. And there are clear signs that’ll tell you when it’s time to do so.
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      Heads up! Use the coaching leadership style that helped Michael Jordan soar

      atlassian.com - Whether you’re super into sports or you can barely tell a kickball from a volleyball, there’s a lot to learn from the Netflix/ESPN series “The Last Dance.” The series focuses on the Chicago Bulls’ legendary winning streak during the 1990s. 
      But the lessons to be found aren’t about basketball. They’re about leadership.
      Most of those nuggets of wisdom are owed to Phil Jackson, the head coach of the Bulls from 1989 to 1998, who led the team to six NBA championships during his tenure. 
      What was Jackson’s secret? He understood each of his players as individuals. He knew that if you’re Michael Jordan, you’re motivated by working harder and longer than anyone else. He also recognized that if you’re Dennis Rodman, yes, sometimes you have to disappear to Vegas for a few days. 
      Even though he may have used different approaches for different players, he was still able to rally them around a shared vision: winning championships. 
      Let’s talk about how you can put this into practice with your team.
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      This is how many hours you should really be working

      atlassian.com - Whatever your particular appetite for work is, know that there’s plenty of evidence that putting in more hours each week doesn’t necessarily equate to higher productivity. Research tells us that productivity falls sharply after 50 hours per week, and drops off a cliff after 55 hours. Additionally, not taking at least one full day off per week leads to lower hourly output overall.
      Research also reveals the damage to our physical health that overwork can cause. A study from the World Health Organization (WHO) found that working an average of 55 hours or more each week increases your risk of stroke by 35 percent and your risk of dying from heart disease by 17 percent, compared to averaging a 35-40 hour workweek.
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      Here’s what you should know about Cloud migration, according to those who’ve been there

      atlassian.com - So, you’re thinking about migrating to Atlassian Cloud. First off: smart move! Cloud users say they have more peace of mind around security and updates, better speed and accessibility, and happier teams. 90% of those who migrated recommend making the switch.
      But those figures are pretty general. What kind of insights do we get when we talk to individuals who have actually been in the trenches and tackled a migration (or are in the process of tackling it)? What advice do they give? What do they wish they’d known before they migrated?
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      Experience debt — what it is, how to measure it, and how to pay it down

      medium.com - Here’s a story. Let’s say you start as a designer working at a software company. Your team moves fast. You get scrappy and learn by shipping features to production. You’re seeing what sticks, what the customers love. Soon, you need to revamp a previous idea. You look back at your early work and realize that it’s janky. It doesn’t fit with the rest of the product. It feels like an idea, like a beta, rather than a polished experience. You worry about its quality.
      Sound familiar? What you’re experiencing is normal. Your team made some deposits on experiences to see what value they had. It’s natural. But, you’re in debt to your customers. And, it’s time to pay.
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