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  • My Reviews
    Client: H&M
    Jimi Wikman

    H&M – Jira Tool Process och Method expert

    • Like 1

    Project Summary

    Industry: Retail

    Role: Atlassian Expert

    Assignment: Jira tool manager with the task of stabilizing the system and setting up work processes for all teams within H&M. Responsible for several projects including cloud initiatives and coordination with other systems such as ServiceNow. Heavily involved in designing the build processes (requirements, development, design, deploy and test) for the process office. Responsible for the design and implementation of SAFe in Jira and the build processes. Responsible for a small team of Atlassian experts. Supported 400+ teams with Jira questions and training of work processes.

    Technique/Method: Jira, Workshops, Sharepoint, Powerpoint, Agile, ITIL, IT4IT, SAFe, Waterfall, RUP

    Customer Value: establish a common work process so that all teams can work together in a way that is practically feasible. create a strategic design for jira that works and opens up for collaboration and communication instead of silo work. educate and work with the teams to increase the understanding of jira as a tool for improving efficiency and job satisfaction.

    My Thoughts

    Mitt uppdrag på H&M är att agera som process och metod expert för Jira. Det betyder att jag stöttar och utbildar mellan 5000 och 10000 personer på Jira. Jag sitter även med i process och metodforum där Jira är en del av processerna och metoderna som ska behandlas.

    En stor del av min tid går åt till att träffa och utbilda de olika teamen. Jag sitter även som verktygsansvarig och holistisk konsult för det stora initiativet som ska styra arbetssätt i framtiden. Jag har även ansvaret att genomföra omfattande förändringar i Jira samt föra talan för andra Atlassian produkter som Confluence.


    Strategisk Nivå

    • Hålla möten med kunder om beställningar på systemet för att säkerställa att rätt saker beställs
    • Utbilda H&M på Jira. Både i egen person och genom beställd utbildning (genom Metodkontoret).
    • Utvärdera, rekommendera och/eller godkänna nya plugins för att förbättra effektivitet mm
    • Ta fram arbetsflöden och informationsflöden i Jira utifrån kundernas behov och H&M’s uttalade strategier
    • Representera JIRA i alla metod/beslutsforum där det representation är relevant.
    • Ta fram strategier för användande av Jira (säkerhet/fält/statusar/flöden/mm)
    • Skapa och leda Jira Task Force (System forum för användandet av Jira)

    Operativ Nivå

    • Hantera systemkritiska requests
      • Nya fält
      • Nya arbetsflöden
      • Nya ärendetyper
      • Nya plugins
      • Nya integrationer
      • Ny hårdvara
    • Ta fram manualer för hur olika arbeten ska utföras (nya fält, värden, arbetsflöden, triggers osv)
    • Utvärdera och beställa arbete för stabilisering och säkerhet
    • Hålla möten med kunder om beställningar på systemet för att säkerställa att rätt saker beställs (Finns i båda områdena)
    • Ansvara, utbilda och hantera utvärderingsprojekt
    • Ansvara för att utvärdera och genomföra uppgraderingar (från ett beställare perspektiv).



    Awesome People in the Project

    Bharath Kumar Dhanasekaran David Samuelsson Dipayan Kundu Magnus Lindblom Mathan Prasad Kandasamy Praveen S
    • Like 1

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