Jimi is an Atlassian Expert with many years' experience in configuring and designing ways of working in Jira, Confluence and Jira Service Desk. He has built setups based on multiple processes and methods, including SAFe and ITIL. He has good understanding of the technical setup of integrations as well as insight into competing software such as ServiceNow. He understands the problems involved with introducing new ways of working and is well experienced in coaching and training small and large work forces.
Client: Martin & Servera
Industry: Food Retail
My assignment was to implement Jira & Confluence at Martin & Servera. Configure a new setup in Jira and Confluence, create documentation and train the teams to use the new setup.
Deliverables in the project:
- A new setup in Jira for development
- A standard Confluence structure for System documentation
- Documentation of the setup in Jira and Confluence
Training for Jira and Confluence
- Jira Basic
- Confluence Basic
- Iteration Planning basic
- Support for the teams
- Support for other initiatives
- Project plan for Phase 2
Technique/Method: Jira, Confluence, Project management