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[Article] Jira Service Management merges several products into one


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Today Atlassian announced the new package for their ITSM solution. The new package is called Jira Service Management and it is a bundle of Jira Service Desk, Opsgenie. This is a pretty sweet package and it is quite powerful for anyone who want to combine Agile and ITIL4 as a power combo for the future.

This is quite the change for Atlassian and it is probably to compete with ServiceNow that has had a stronger ITSM solution as their main selling point. This new service package, and especially the new name for it, will probably pave way for more companies to look at Atlassian even for their ITSM solutions.

This new package, combined with Jira Software, Confluence and Bitbucket now means that you get a complete package for ITSM and Agile methodologies. There will be improved integrations with Insight, the asset management solution Atlassian purchased from Mindville earlier this year. This will greatly improve the usefulness of the Atlassian ITSM package.

This comes at a pretty good time as I am building this for several clients, and they will be very happy about these new changes.

 


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      Annotate images by adding text, inserting shapes and lines, using brushes, or adding a blur to a certain area.
      Confluence Cloud recent pages drawer 
      We’ve made it easier to get to the pages you visited or worked with most recently. A new action has been added to the global sidebar that presents you with a list of your recent pages; interaction-specific tabs help you narrow the list based on your actions, like visited, edited, or saved as draft.
      Share pages directly with your team 
      It’s now easier to share pages with everyone on your team, all in one go. When you click Share on any page or blog post, Confluence now lets you add a team – no need to enter each person individually. Learn more
      Jira issue URLs are converted to smart links 
      When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions.
      Convert pages to use the new editor 
      You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more
      Confluence navigation just got better 
      Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more
      Align and resize images in tables in the new editor 
      When images are inserted in table cells, you now have the ability to align and resize them.
      Portfolio for Jira plan macro 
      The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams.
      Improved expand element replaces the macro 
      Content creators just got a better way to control the way information is presented. The existing expand macro has been replaced with a quicker, easier way to include the expand functionality. Insert the improved expand element using /expand or by inserting the element from the editor's Insert toolbar.
       
      Bitbucket
      New Code Review - Limit the amount of rendered diff content 
      Limits the amount of pull request content rendered in the diff and file tree to improve browser performance. Limits include the overall # of files and # of lines for the entire diff. Learn more

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