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Confluence Cloud now supports 3-legged Auth (3LO)


Jimi Wikman
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We are happy to announce that Confluence Cloud now supports 3LO (3-legged auth or OAuth 2.0). With this, developers can now allow external applications and services to access Confluence APIs on a user’s behalf. For example, if a user has granted a Gmail app access to Confluence Cloud, via OAuth 2.0 (3LO), then that app can interact with Confluence content (for example, pages, blog posts, comments, etc.). This provides the user the power to be in more control of what the app can access from Confluence. Please find more information here 2.

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We encourage developers to create their own 3LO app and see how it all works. To get started, try the 3LO test app 1. It has details on how to register a new 3LO app in DAC, how to add Confluence, Jira and JSD APIs and various other details required for building your own 3LO app for Atlassian.

 

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    • By Jimi Wikman
      Atlassian are raising the prices for their cloud services on October 12th, which is perfectly ok. What is a bit strange though is that they for some reason seem to purposely try to hide just how much they are raising the prices. It does not say in the email, and the link takes you to the FAQ rather than the price list. A price list that only have the new prices and not the old for comparison. It is a bit odd.
      This seems to become a norm for Atlassian lately, to hide information and prevent comparison. I don't like it and I don't like the direction Atlassian is taking in terms of communication and information in the last few years. Atlassian used to be good and open about their prices, but lately it feels that they are doing everything they can to obfuscate and hide information purposely.
      I am not sure if that is because they have a strategy to adopt dark patterns in their UX to prevent a clear view into the actual costs (like airlines do), or if it is just some bad practice on their part implemented by someone who don't understand the customers.
      For example, why not include the new pricing in the email you send out to the customers? You know what products the customer own as it is part of your database, so it is not rocket science to add customized templates based on product ownership. If people could do that 15 years ago when sending out printed catalogs that had your car and your color on the front page, then I am sure that Atlassian can set up a simple database that can send targeted content to product segments.
      Even if you can't because you have not done the work, or your master data is crap, you can still send the entire pricing table, or at least link to it!  Instead, you send out a letter that say nothing with a link to a page that does not have the pricing information I am looking for.
       
      Not even the FAQ landing page that Atlassian link to have a link in the text or any form of directional que to the single most important question clients will have when landing here: What are the new prices. Sure, there is a link component to the left, but nothing that indicate that these are related to the new pricing structure. It's just sloppy and poor UX in my opinion.

      Once you click in to see the pricing tables, you would expect to see the new prices and the old one for comparison, right? Nope. Atlassian shows only the new prices. If you are anything like me, then you never really pay attention to the actual price per tier, you know your monthly cost, right? So it would be nice with a place to see your new cost based on the new prices... but nope. You just have to wait for the next bill to see what the new price might be.

      As you can see, the start plans are going to be shafted once more. So if you have one, hold on to it because it looks like they will increase the price on that tier with 750%.
       
      Now, it is not very difficult to present the information on the increase in a more useful way. Just add the information on both the old and new price, along with the changes in both value and percentage. This is what Jira Cloud Standard looks like, for example, if you spend 2 minutes on it:

       
      I think this could be a problem because the person in charge of the INFORMATION is a designer used to work with PRESENTATION. Having tables that look good is one thing, answering the questions of the people looking for answers is another. If you present new prices that will affect people's decision to remain a client or not, then you better do better than this Atlassian.
      This was not good, so step it up.
      Ok?
    • By Jimi Wikman
      Atlassian are raising the prices for their cloud services on October 12th, which is perfectly ok. What is a bit strange though is that they for some reason seem to purposely try to hide just how much they are raising the prices. It does not say in the email, and the link takes you to the FAQ rather than the price list. A price list that only have the new prices and not the old for comparison. It is a bit odd.
      This seems to become a norm for Atlassian lately, to hide information and prevent comparison. I don't like it and I don't like the direction Atlassian is taking in terms of communication and information in the last few years. Atlassian used to be good and open about their prices, but lately it feels that they are doing everything they can to obfuscate and hide information purposely.
      I am not sure if that is because they have a strategy to adopt dark patterns in their UX to prevent a clear view into the actual costs (like airlines do), or if it is just some bad practice on their part implemented by someone who don't understand the customers.
      For example, why not include the new pricing in the email you send out to the customers? You know what products the customer own as it is part of your database, so it is not rocket science to add customized templates based on product ownership. If people could do that 15 years ago when sending out printed catalogs that had your car and your color on the front page, then I am sure that Atlassian can set up a simple database that can send targeted content to product segments.
      Even if you can't because you have not done the work, or your master data is crap, you can still send the entire pricing table, or at least link to it!  Instead, you send out a letter that say nothing with a link to a page that does not have the pricing information I am looking for.
       
      Not even the FAQ landing page that Atlassian link to have a link in the text or any form of directional que to the single most important question clients will have when landing here: What are the new prices. Sure, there is a link component to the left, but nothing that indicate that these are related to the new pricing structure. It's just sloppy and poor UX in my opinion.

      Once you click in to see the pricing tables, you would expect to see the new prices and the old one for comparison, right? Nope. Atlassian shows only the new prices. If you are anything like me, then you never really pay attention to the actual price per tier, you know your monthly cost, right? So it would be nice with a place to see your new cost based on the new prices... but nope. You just have to wait for the next bill to see what the new price might be.

      As you can see, the start plans are going to be shafted once more. So if you have one, hold on to it because it looks like they will increase the price on that tier with 750%.
       
      Now, it is not very difficult to present the information on the increase in a more useful way. Just add the information on both the old and new price, along with the changes in both value and percentage. This is what Jira Cloud Standard looks like, for example, if you spend 2 minutes on it:

       
      I think this could be a problem because the person in charge of the INFORMATION is a designer used to work with PRESENTATION. Having tables that look good is one thing, answering the questions of the people looking for answers is another. If you present new prices that will affect people's decision to remain a client or not, then you better do better than this Atlassian.
      This was not good, so step it up.
      Ok?

      View full blog article
    • By Jimi Wikman
      In the coming months we will see some changes to the navigation in Jira and Confluence for the cloud versions.  This after a round of feedback was done in July this year on the new experience. This change will roll out slowly and you can delay the change if you need time to prepare the users for the change.
      There has been some negative feedback regarding the current navigation in Jira and Confluence cloud as it is a bit difficult to use. This is why a new experience was designed and tested during the summer by 350+ users. The feedback on the new navigation was positive and so now it is going live to cloud users in a slow rollout.

      This is a rollback to the old navigation experience which is good as it will make the transition from Server and DC versions easier. I like the new apps and people sections in the navigation as well. That should make it easier to group things to keep navigation organized. The fact that Jira and Confluence now get a uniform navigation is also excellent.
      On the documentation page for the new Confluence navigation we find more details on the new navigation and it's design.

      App switcher - Switch to other Atlassian Cloud apps, like Jira, and go to recent Confluence spaces and Jira projects.
      Confluence logo and name - Click this to go to the Confluence Home page.
      Home - Begin your Confluence journey and reorient yourself when you’re moving on to a new piece of work by easily accessing the spaces, pages, and updates that are important to you.
      Recent - Access pages you’ve recently visited and worked on as well as pages saved as draft or starred.
      Spaces - Get to spaces you’ve recently visited and starred.
      People - Search for people on your site by visiting the people directory.
      Apps - Access content from apps like Analytics, Calendars for Confluence, or Questions for Confluence.
      Create - Click to create a new page, either blank or from a template.
      Search - Find pages, spaces, and other content.
      Notifications - Find out what's happening in Confluence and other Atlassian apps, like Jira.
      Help - Get online help, and find out what's new in your Atlassian Cloud apps.
      Your profile and settings - Go to or create your personal space, find out about the new Confluence experience, and adjust your Confluence settings.
       
      New Homepage
      In addition to the new navigation we will also get a new start page, or home page as it is called. This will appear in both Jira and Confluence cloud at the same time as we will see the new navigation.
      For Confluence it will give an overview over:
      Spaces - Get back to the spaces you care about, starred or recently visited Recent pages - Find pages you’ve drafted, recently published, visited, or starred All updates - View the updates across your site
       
      The Home page for Jira follow that principle, but is a bit slimmed down. I think there are more things that can go in this view and I hope we will see the same structure as for Confluence in the future. So instead of spaces we would have projects and then I would like to have a list of favorite boards somewhere.

       

      View full blog article
    • By Jimi Wikman
      In the coming months we will see some changes to the navigation in Jira and Confluence for the cloud versions.  This after a round of feedback was done in July this year on the new experience. This change will roll out slowly and you can delay the change if you need time to prepare the users for the change.
      There has been some negative feedback regarding the current navigation in Jira and Confluence cloud as it is a bit difficult to use. This is why a new experience was designed and tested during the summer by 350+ users. The feedback on the new navigation was positive and so now it is going live to cloud users in a slow rollout.

      This is a rollback to the old navigation experience which is good as it will make the transition from Server and DC versions easier. I like the new apps and people sections in the navigation as well. That should make it easier to group things to keep navigation organized. The fact that Jira and Confluence now get a uniform navigation is also excellent.
      On the documentation page for the new Confluence navigation we find more details on the new navigation and it's design.

      App switcher - Switch to other Atlassian Cloud apps, like Jira, and go to recent Confluence spaces and Jira projects.
      Confluence logo and name - Click this to go to the Confluence Home page.
      Home - Begin your Confluence journey and reorient yourself when you’re moving on to a new piece of work by easily accessing the spaces, pages, and updates that are important to you.
      Recent - Access pages you’ve recently visited and worked on as well as pages saved as draft or starred.
      Spaces - Get to spaces you’ve recently visited and starred.
      People - Search for people on your site by visiting the people directory.
      Apps - Access content from apps like Analytics, Calendars for Confluence, or Questions for Confluence.
      Create - Click to create a new page, either blank or from a template.
      Search - Find pages, spaces, and other content.
      Notifications - Find out what's happening in Confluence and other Atlassian apps, like Jira.
      Help - Get online help, and find out what's new in your Atlassian Cloud apps.
      Your profile and settings - Go to or create your personal space, find out about the new Confluence experience, and adjust your Confluence settings.
       
      New Homepage
      In addition to the new navigation we will also get a new start page, or home page as it is called. This will appear in both Jira and Confluence cloud at the same time as we will see the new navigation.
      For Confluence it will give an overview over:
      Spaces - Get back to the spaces you care about, starred or recently visited Recent pages - Find pages you’ve drafted, recently published, visited, or starred All updates - View the updates across your site
       
      The Home page for Jira follow that principle, but is a bit slimmed down. I think there are more things that can go in this view and I hope we will see the same structure as for Confluence in the future. So instead of spaces we would have projects and then I would like to have a list of favorite boards somewhere.

       
    • By Jimi Wikman
      This is a repost from Atlassian's blog where the latest updates to the Atlassian cloud platform is posted. It is reposted here since the Atlassian blog does not have an RSS feed and so we can discuss the changes to the Atlassian Cloud architecture. You can follow these posts withe the tag "atlassian cloud changes".
      Atlassian Cloud
      Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.
      Email users with suggested account changes
      From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts.
      Give your users a Trusted permission 
      From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves.
      Claim accounts after verifying a domain 
      To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain.
      Set your language and time zone for Jira and Confluence in your Atlassian account profile 
      Rather than individually setting your language and time zone in Jira and Confluence, these preferences will soon come from your Atlassian account profile. Visit your account preferences to update these settings. It may take up to 10 mins before your updated preferences are reflected in Jira and Confluence.
       
      Jira platform
      Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.
      New issue view: Print an issue or export it to Microsoft Word or XML 
      Print or export individual issues in the new issue view. Open an issue and choose more actions (•••) at the top-right to print it or export it to Microsoft Word (DOC) or XML format.
      Changing the "Issues and filters" navigation item to "Filters"
      In preparation for the rollout of our improved navigation for Jira Cloud, we've updated the "Issues and filters" menu item in the Jira sidebar to simply be "Filters." When we move to the new horizontal navigation, this name will better reflect what you'll find in the menu—filters, filters, and more filters. This is purely a label change at this point, and won't change any functionality.
      New user profile cards 
      When you hover over someone’s name in directories, on dashboards, and in user picker fields, you’ll now start to see rich profile cards with more information and a link to the user’s profile (if you have permission to see it).
      Next-gen: Epic panel in backlog 
      You can now manage epics on the backlog of your next-gen project via the Epics panel, similar to how epic management works in classic Jira Software projects. Changes you make in the panel on the backlog will reflect on the Roadmap, and vice-versa.
      Advanced search (JQL): Search for content updated by a specific user 
      Use the updatedBy() function to search for issues that were updated by a specific user, optionally within the specified time range. For example, if you want to find issues updated by John Smith between June and September 2018, enter issuekey IN updatedBy(jsmith, "2018/06/01", "2018/08/31"). Read more about the updatedBy() function.
       
      Jira Software
      We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects.
      GitHub app on the Atlassian Marketplace 
      We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet.
      This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector.
      Next-gen: Roadmap issue hierarchy 
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      Next-gen: Create child issues on your roadmap 
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      Jira Service Desk
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      We have redesigned the customer portal request details page to make it easier to use. You’ll notice we have added a rich text editor, sorted the activity stream from old to new, and have moved the location of the request fields, share button, approval and comment boxes.
      Maintenance complete on the customer portal user profile page 
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      We also introduced a new layout that is easier to use on mobile devices. Go team!
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      Global create can select request type and raise on behalf of 
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      Introducing multi-line fields to the issue view in next-gen projects
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      Confluence Cloud recent pages drawer 
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