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Join our Early Access Program: Workforce Optimisation for Jira Service Management

This Story is a link to the full article written by Not Defined. This story was submitted

By 💫 Jimi Wikman

We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management.

In this EAP, we’re testing foundational Workforce Optimisation capabilities designed for real-world service management. We're exploring how JSM can better support service teams with scheduling, capacity planning, and team availability to help them plan and run more effectively.

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    💫 Jimi Wikman

    💫 Owner
    • Owner
    Atlassian Community
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    Faster response times with Workforce optimization (WFO) E...

    Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and smart rou

    This is the first post, and I am very confused what this is and how it connects with Operations...or why it introduces a new design language....

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