We’re excited to share that we’re building AI-Assisted Smart Routing in Jira Service Management and want to hear your thoughts on making this feature powerful and useful for your teams.
We’re looking to speak with experts who are involved in how work is routed in their service teams. This might include:
Identifying attributes critical to routing, and tools used to manage these attributes
Setting up or maintaining queues, request types, or workflows
Using automations, SLAs, or third‑party tools to route work
Moving from another ITSM tool and trying to replicate routing there
If that sounds like you, we’d really value your input.
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