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If you joined us in-person or digitally for Team 24 Europe last month, you know we’ve been cooking up plenty of exciting updates to the Jira Service Management virtual service agent. But in case you missed it or need a quick refresher, we’re excited to share that we’ve expanded the virtual service agent to new channels.

The same powerful AI service experience we built for Slack can now be used to automate support interactions across Jira Service Management intake channels, including the help center and Microsoft Teams, helping deflect requests and save agents even more time.


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