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Processes & Methods


1 book

  1. ITIL Foundation, ITIL 4th Edition

    By Axelos

    ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and u

    • Published on 2019
    • 212 pages

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