Atlassian has announced that they have acquired Halp. Halp is an interesting take on support for Slack that allow you to create support tickets directly from conversations in Slack. As Halp can also be integrated with Jira Service Desk it makes sense for Atlassian to make the investment to purchase Halp to further strengthen their service portfolio on the support side.
Halp have made a bit of an impact in its only 12 months life span and with the simplicity of just posting an emote in Slack to create separate support tickets it has been a hit. Good integrations with Jira Service Desk and Zendesk has of course been a big part and now with integrations to Microsoft Teams it is even better.
Not only will Halp make it so much easier to keep track of support questions in Slack, but by integrating with other tools such as Jira Service Desk, then you have a powerhouse. It will update on both sides of the integration allowing you to meet your clients where they feel most comfortable and still maintain proper workflows. You can even connect it to Confluence or Slack messages to create knowledge bases.
This is of course another step to connect closer to Slack that purchased the rights to Atlassians previous chat products. Naturally Slack is very happy about this acquisition:
“We’re thrilled to hear that our strategic partner Atlassian is acquiring Halp,” says Brad Armstrong, VP, Business Development & Corporate Development at Slack. “With its messaging-first approach to support ticketing, Halp is an outstanding tool for any team already collaborating in Slack channels. We see enormous opportunities in building this business together with Atlassian.”
In the future we will see deeper integrations with Jira Service Desk and Confluence for sure, but there are hints forr new integrations with OpsGenie and Trello for example. It will undoubtedly be an interesting journey to follow in the future.