Jimi is an Atlassian Expert with many years of experience in configuring and designing ways of working in Jira, Confluence and Jira Service Desk. He has built setups based on multiple processes and methods, including SAFe and ITIL.
He has good understanding of the technical setup of integrations as well as insight into competing software such as ServiceNow. He understands the problems involved with introducing new ways of working and is well experienced in coaching and training small and large work forces.
Insight free with JSM Premium - Jira Service Management just got a lot better!
Yesterday I got a mail announcing that Insight, the powerful CMDB tool from Mindville that was recently acquired by Atlassian is going to be included in the Jira Service Management Premium & Enterprise plans. This is a huge announcement and I very much look forward to seeing this rolled out in the coming weeks.
Today we're thrilled to announce that Mindville Insight's asset & configuration management capabilities and Insight Discovery are now part of Jira Service Management Premium & Enterprise plans. These features will be publicly available in the coming weeks.
In addition to richer asset & configuration management, Premium & Enterprise plans also include advanced incident management features, unlimited storage, 99.9% uptime SLA, and 24/7 support.
With Insight asset & configuration management, IT teams can:
- Close service requests faster by linking customer assets directly to the issue
- Minimize risk by understanding the downstream impact of changes
- Add context to issues so they can troubleshoot and resolve major incidents at high velocity
- Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems
Discover and track assets to aid planning, audits, and compliance activities
Unlike legacy CMDBs, Insight's flexible and open data structure allows teams to manage any kind of asset to support their ITSM practices. HR, sales & marketing, legal, facilities, and other functions can also use Insight to track and manage their assets and resources.
If you don't know what Mindville Insight is then you can check it out here. In short, it is a tool that allow you to manage all your assets and configuration items in an easy to overview database. With the connection to Jira Service Management and Jira Software Insight give you all the information you need in one overview.
We will write more about Insight later to show you it's many features.